CSR- open for all
2 weeks ago
We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience. This role is open to individuals from all backgrounds, with or without prior experience—training will be provided.
Key Responsibilities
- Handle incoming customer calls, emails, chats, or messages.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer concerns, complaints, and issues in a professional and timely manner.
- Document customer interactions and maintain updated records in the system.
- Process orders, returns, payments, or service requests as required.
- Follow communication guidelines, policies, and best practices.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a positive, helpful attitude to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent college graduate.
- Strong communication and interpersonal skills.
- Basic computer knowledge and ability to learn new software.
- Ability to handle stressful situations calmly and professionally.
- Good problem-solving and multitasking abilities.
- No prior experience required—freshers welcome.
What We Offer
- Competitive salary and performance incentives.
- Training and career growth opportunities.
- Supportive and inclusive work environment.
- Flexible work options.
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