AVP, Operations

2 weeks ago


Taguig, National Capital Region, Philippines Socium - Teams Done Differently Full time ₱2,000,000 - ₱2,500,000 per year

We are seeking for these 2 roles - AVP, Operations and Director of Operations

Roles will lead the strategic, financial, and operational success of a multi-geography delivery portfolio for a major global client. This role carries full P&L accountability, oversees end-to-end project delivery, and drives efficiency, governance, and operational excellence across a diverse global workforce.

Key Responsibilities

Strategic & Financial Leadership

  • Own and manage account P&L, including revenue forecasting, cost optimization, and margin improvement.
  • Partner with Sales to drive revenue growth across new and existing client relationships.
  • Ensure profitability and strong commercial governance across all engagements.
  • Champion efficiency programs such as automation, digitization, and process re-engineering.

Global Operations & Governance

  • Lead a global team of
    ~
    500 FTEs.
  • Provide executive oversight for
    simultaneous projects, ensuring KPIs, SLAs, and budget expectations are met.
  • Establish governance frameworks, operational controls, and risk management processes.
  • Proactively identify and mitigate operational and financial risks.

Client & Partner Management

  • Serve as the senior-most advisor to the client, building long-term strategic partnerships.
  • Collaborate with Sales to identify upsell and cross-sell opportunities.
  • Lead Quarterly Business Reviews (QBRs) and present performance insights and strategic roadmaps.

Qualifications

  • Bachelor's Degree in any related field
  • At least 10 years of experience in BPO/IT Operations, with at least 5 years in executive leadership.
  • Proven P&L ownership of portfolios generating ~$10M annual revenue or more.
  • Experience managing global, multi-site operations (India, Philippines, LATAM, Southeast Asia).
  • Strong background in transformation, governance, and operational efficiency.

Core Competencies

  • Strong executive presence with the ability to influence senior stakeholders.
  • Expertise in global leadership and managing multi-cultural teams.
  • Data-driven decision-making and analytical rigor.
  • Change leadership in dynamic environments.


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