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Network Security Engineer

2 weeks ago

Eastwood City, Philippines Addforce Human Resources Solution Inc. Full time ₱60,000 - ₱100,000 per year

Job Position:

  • Technical Support Engineer II / Linux System Administrator / Network System Engineer

Location:

  • Eastwood Libis, Quezon City

Work Setup & Shift:

  • Onsite

Salary Package:

  • 60,000 to 100,000 or more (Can be varied depending on work experience)

Technical Support Engineer II

  • Monitor and triage incoming support cases via a shared queue.
  • Prioritize and resolve quick-win issues to meet response and resolution SLAs.
  • Identify and escalate Severity 1 cases following established protocols.
  • Maintain and update backlog cases with clear, structured documentation.
  • Participate in weekend/on-call support as per the rotation schedule.
  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Non-negotiable Requirements:

  • Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
  • Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
  • A minimum of 4-5 years of knowledge/prior experience in the Linux

Operating System is required.

  • Global support experience working with internal and external

stakeholders is a requirement.

  • Excellent communication skills.
  • Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

Job Types: Full-time, Permanent

Pay: Php60, Php100,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Experience:

  • Enterprise Level Global Support : 4 years (Preferred)
  • Vendor Management: 4 years (Preferred)
  • Networking System: 4 years (Preferred)
  • router and switches: 4 years (Preferred)
  • Linux Operating System: 4 years (Preferred)
  • Networking: 4 years (Preferred)

Work Location: In person