Network Security Engineer

1 week ago

Quezon City, Philippines MicroSourcing Full time

Overview

Position: Network Security Engineer

Work setup & shift: Onsite | Flexible Working Schedule

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Discover your 100% YOU with MicroSourcing

What you get
  • Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
  • Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements
  • Career Growth : Take advantage of opportunities for continuous learning and career advancement
  • Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture
Your Role

As a Network Security Engineer, you will be responsible for:

  • Monitor and triage incoming support cases via a shared queue
  • Prioritize and resolve quick-win issues to meet response and resolution SLAs
  • Identify and escalate Severity 1 cases following established protocols
  • Maintain and update backlog cases with clear, structured documentation
  • Participate in weekend/on-call support as per the rotation schedule
  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments
  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed
What You Need
  • Prior Enterprise Customer experience (supporting global clients or customers , not internal users)
  • Prior direct experience working for vendors and supporting paying customers (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos , etc.)
  • Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
  • A minimum of 4-5 years of knowledge/prior experience in Linux
  • Operating System is required
  • Global support experience working with internal and external stakeholders is a requirement
  • Basic knowledge of any scripting languages like Bash, PowerShell, and Python would be nice to have
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

For more information, visit

*Terms & conditions apply

Details
  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : Outsourcing and Offshoring Consulting

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