Account Manager

I. POSITION SUMMARY:

The Account Manager (US) is a client-facing, revenue-focused role responsible for managing and growing assigned US client accounts with a higher level of autonomy and accountability. While the core responsibilities mirror those of an Account Associate, the Account Manager is assigned a larger and more complex portfolio and is expected to independently drive account performance, client retention, and revenue growth.

Reporting to the Senior Account Manager, this role works cross-functionally with Account Management peers and the Client Services & Operations team to execute sales initiatives, manage client relationships, and oversee project delivery, contributing directly to the growth and stability of the business.

II. ESSENTIAL JOB FUNCTIONS:

Client Relationship Management:

1. Independently manages assigned mid-to-large client accounts, ensuring consistent service quality and high client satisfaction.
2. Executes account growth strategies and provides strategic recommendations based on client performance and market insights.
3. Serves as the primary escalation point for assigned accounts, handling higher-stakes client situations with professionalism and sound judgment.
4. Builds trusted client relationships through regular communication and consultative engagement.
5. Identifies upsell and expansion opportunities within assigned accounts and proposes them to the Senior Account Manager.

Revenue & Sales Support

1. Responds to RFQs, prepares bid proposals, and supports pricing discussions in coordination with the Senior Account Manager and Operations
2. Contributes insights from client interactions to help refine account strategies and offerings.
3. Owns bid and project tracking for assigned accounts, ensuring timely follow-ups and clear client communication.
4. Executes and refines approved sales plans (e.g., rate cards, partnership agreements) for assigned accounts, coordinating closely with Operations and Account Management peers.

Project Coordination & Operations Support

1. Proactively drives operational improvements and expansion by translating client feedback, evolving client needs, and new revenue opportunities into actionable recommendations for the Operations team.
2. Works closely with the Client Services & Operations team to ensure smooth project execution.
3. Assists in defining project scope, timelines, and requirements to support on-time and high-quality delivery.
4. Communicates client feedback related to service quality, speed, and feasibility to the Operations team.

Digital Marketing & Brand Support

1. Supports marketing and visibility initiatives by contributing to content such as case studies, podcasts, and social media when relevant to assigned accounts.
2. Identifies and shares ideas for digital initiatives that highlight capabilities and client successes.
3. Builds the brand of company by collaborating with cross-units like Marketing, BD, and Operations teams on visibility opportunities.
4. Represents company at industry trade shows, conferences, and client-facing events, supporting brand visibility, account growth, and ROI objectives for assigned accounts.

Reporting & Administration

1. Provides accurate and timely account updates, forecasts, and reports to the Senior Account Manager.
2. Maintains proper documentation of client communications, bids, and agreements.
3. Participates actively in Account Management meetings and cross-functional discussions.

General Management Activities:

1. Identifies financial and operational risks within assigned accounts and escalates them appropriately.
2. Upholds the core values by understanding, communicating, and providing a good example of employee to members, Clients and the community at large

General Activities:

1. Maintains the good public image of the Company
2. Functions as a cooperative and active member of weekly Account Management and Team meetings
3. Prudently manages resources within budgetary guidelines to ensure profit
4. Completes other administrative work as required (e.g. suggest supplies and job tools needed for Sales - Operations) and acts as an active team player
5. Contribute to entire company (and, or other local offices), besides the tasks assigned above

III. ESSENTIAL JOB REQUIREMENTS:

Physical Requirements & Working Environment:

• This is an office environment and typical physical demands apply.
• Must be open to working flexible hours particularly in the night / US shift  in order to communicate efficiently with Global clients.
• Must be open to business travel as required for client meetings, conferences, and company-sponsored events.

Minimum Qualifications:

• Above average written and verbal communications skills in English are required in order to communicate effectively with co-workers, partners, clients and other parties.
• Highly analytical and with innovative mind-set
• Must have a strong understanding of customer and market dynamics and requirements
• Ability to deliver results under pressure and show dedication to client services and business development
• Passion with technology, ability to use Microsoft Office Suite and various sales-management software, creation of sales decks, and presentations and proficiency in  Microsoft Office (Word, Excel, Powerpoint) is a must
• Ability to get along well with different personalities and to work well in small teams is required
• Must be self driven and with proven self-leadership skills
• Experience dealing with other cultures and diverse work environments is required
• Must have professionalism, passion to succeed, and a motivation to reach higher goals
• Must have an experience in providing and strategizing solution-oriented proposals to the client
• Ability to participate in sales bid conceptualizations and brainstorming and overall sales and operations support to clients
• Willingness and flexibility to travel for business purposes as needed.

Required Experience:

• Bachelor's/College Degree is required
• At least 2 Years of Account Assistant or Account Management experience in the Market Research (panel selling field experience is an advantage);  or must have a strong background in sales and client relationship management.