Sales Coordinator

7 days ago


Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time

Position: Sales Coordinator

Schedule: Day Shift

Work Set-up: Onsite - Mandaluyong

Employment Type: Full-time

About the Role

We're looking for a detail-oriented professional to manage inbound sales calls and support internal operations as a Sales Support & Knowledge SME. You'll ensure timely call routing, maintain key documentation, and serve as the go-to expert for internal knowledge, helping the sales team stay responsive, organized, and efficient.

Responsibilities

  • Inbound Sales Support
  • Serve as the first point of contact for inbound sales calls, triaging and routing to the appropriate Closer by state.
  • Ensure all inquiries are promptly acknowledged and directed to the correct Sales Pod Lead or team.
  • Knowledge & Admin Support
  • Act as the SME for sales tools, processes, and internal knowledge.
  • Maintain and update documentation, trackers, and SOPs.
  • Organize internal resources (FAQs, guides) and respond to knowledge-related queries.
  • Perform accurate data entry and admin tasks using Excel and Google Sheets.
  • Identify process gaps and support workflow improvements.

What You'll Bring

  • Strong communication, coordination, and organizational skills
  • Proficiency in Excel and Google Sheets
  • Ability to multitask in a fast-paced setting
  • Experience in sales support, admin, or knowledge management is a plus
  • Self-starter with a collaborative mindset

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