UX Operations Analyst I

2 weeks ago

PHLRE Shared ServicesManila, Philippines RELX Full time $40,000 - $80,000 per year
Key responsibilities
  • Grow, maintain, and optimize the research participant panel, including recruitment support and incentive budget management.
  • Develop and manage survey templates, screeners, and scheduling procedures.
  • Maintain and enhance the research report repository, coordinating with other teams to centralize insights.
  • Create and uphold guidelines for consent, privacy, and data storage, ensuring compliance with data privacy regulations such as GDPR.
  • Manage secure handling and disposal of personally identifiable information (PII) and research artifacts.
  • Evaluate and manage research tools (e.g., Qualtrics, Tetra Insights), ensuring all platforms are compliant with privacy standards.
  • Stay current with industry tools and trends
  • Use JavaScript, CSS, and HTML to customize web pages
  • Onboard new team members to research tools and platforms, facilitate internal and vendor-led training, and collaborate with UX team members on panel and tool updates.
QualificationsRequired:
  • Bachelor's degree
  • Relevant experience in project coordination, administrative support, customer-facing operations, or working with cross-functional teams
  • Prior exposure to UX research, research in general, or product development.
  • Proven ability to manage logistics, coordinate across stakeholders, and communicate clearly and professionally.
  • HTML, CSS & Javascript – Basic knowledge
  • Experience with at least 1-2 survey tools
  • Experience managing personally identifiable information (PII)
  • Attention to detail
  • Excellent written and verbal communication skills

  • Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Good to have:
  • Experience with Qualtrics, SurveyMonkey, Tetra Insights, , OptimalSort
  • Knowledge of the legal field


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