UX Operations Analyst I

2 weeks ago

Manila, Philippines LexisNexis Risk Solutions Full time

.## **Key responsibilities*** ## Coordinates scheduling and logistics for customer interviews across time zones* ## Acts as a liaison between UX Researchers, Product Owners, CSM, Sales, and our customers/prospect* ## Manages participant recruitment processes, including invitations, confirmations, and reminders* ## Tracks research activity processes and ensures documentation is up-to-date and accessible to internal stakeholders* ## Maintains participant databases and recruitment tools in collaboration with researchers* ## Communicates clearly with internal teams and external stakeholders to ensure alignment* ## Collaborates with research to understand study needs and proactively solve logistical challenges* ## Use JavaScript, CSS and HTML to customize web pages.## ## **Qualifications**## ## **Required:*** ## **Bachelor’s degree*** ## Relevant experience in project coordination, administrative support, customer-facing operations, or working with cross-functional teams* ## Prior exposure to UX research, research in general, or product development.* ## Proven ability to manage logistics, coordinate across stakeholders, and communicate clearly and professionally.* ## HTML, CSS & Javascript – Basic knowledge* ## Experience managing personally identifiable information (PII)* ## Attention to detail* ## Excellent written and verbal communication skills## ## **Good to have:*** ## Experience with Qualtrics, Tetra Insights, Monday.com, & OptimalSort is a plus* ## Knowledge of the legal field## We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact .**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.#J-18808-Ljbffr

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