Workforce Team Leader

3 hours ago

Manila, National Capital Region, Philippines ASW Full time ₱1,000,000 - ₱1,807,000 per year

Job Description

Build your career with Australia's leading workers' compensation partner, with over 110 years of service, supporting millions of workers and employers while managing over $100B in claims across Australia.

The Opportunity

Step into a senior leadership role where you'll guide a team of Workforce Planning Officers, drive strategic forecasting, and shape workforce capacity across multiple sites. You'll be the go-to expert for data insights, BI reporting, process automation, and cross-functional collaboration, ensuring the business operates at optimal efficiency.

This role offers broad responsibility, support from a highly engaged leadership team, and the chance to shape workforce strategy in a dynamic, performance-oriented environment.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial

"Leading a team here has been incredibly rewarding. The culture supports growth, innovation, and collaboration—your ideas genuinely matter." — BAS Team Leader, EML

What You'll Do

  • Lead, mentor, and develop a team of Workforce Planning Officers, ensuring high performance and continuous improvement
  • Interpret and analyze workforce metrics to produce accurate forecasting, head count modelling, and scenario planning
  • Oversee short and long-term workforce planning initiatives, ensuring optimal resource allocation and seat capacity across sites
  • Collaborate closely with HR, Finance, and Operations to align workforce strategies with business needs
  • Build and maintain Power BI dashboards for real-time reporting and analytics.
  • Identify opportunities for automation and streamline manual reporting processes
  • Ensure compliance with governance, risk management, and regulatory requirements
  • Provide timely and actionable workforce reports to leadership teams
  • Promote clear communication and adherence to internal policies and procedures

Key Criteria

  • Bachelor's degree in Finance, Business Administration, Economics, Accounting, or a related field.
  • Minimum 10 years' experience, ideally in a BPO or shared services environment.
  • 3–5 years of solid experience in workforce planning, capacity planning, or forecasting.
  • Advanced Microsoft Excel skills (pivot tables, Power Query, formulas, data modelling) and Power BI or similar application.
  • Strong data analysis and reporting abilities.
  • Excellent verbal and written communication & effective stakeholder engagement/cross-functional collaboration.
  • Close attention to detail and accuracy in forecasting and data reporting.
  • Confident in presenting insights and influencing decisions through data.
  • Familiarity with WFM tool (e.g., NICE, Genesys WFM, Aspect) is an advantage.
  • Demonstrated experience managing short-and long-term planning cycles.
  • Background in people management and team leadership preferred.
  • Experience in preparing business scenario models and operational forecasts.

Work Set Up

Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a 5-day in the office fortnight structure.

LI-DC1

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