Workforce Team Leader

4 days ago

Manila, National Capital Region, Philippines ASW Full time

Job Description

Build your career with Australia's leading workers' compensation partner, with over 110 years of service, supporting millions of workers and employers while managing over $100B in claims across Australia.

The Opportunity

Step into a senior leadership role where you'll guide a team of Workforce Planning Officers, drive strategic forecasting, and shape workforce capacity across multiple sites. You'll be the go-to expert for data insights, BI reporting, process automation, and cross-functional collaboration, ensuring the business operates at optimal efficiency.

This role offers broad responsibility, support from a highly engaged leadership team, and the chance to shape workforce strategy in a dynamic, performance-oriented environment.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial

"Leading a team here has been incredibly rewarding. The culture supports growth, innovation, and collaboration—your ideas genuinely matter." — BAS Team Leader, EML

What You'll Do

  • Lead, mentor, and develop a team of Workforce Planning Officers, ensuring high performance and continuous improvement
  • Interpret and analyze workforce metrics to produce accurate forecasting, head count modelling, and scenario planning
  • Oversee short and long-term workforce planning initiatives, ensuring optimal resource allocation and seat capacity across sites
  • Collaborate closely with HR, Finance, and Operations to align workforce strategies with business needs
  • Build and maintain Power BI dashboards for real-time reporting and analytics.
  • Identify opportunities for automation and streamline manual reporting processes
  • Ensure compliance with governance, risk management, and regulatory requirements
  • Provide timely and actionable workforce reports to leadership teams
  • Promote clear communication and adherence to internal policies and procedures

Key Criteria

  • Bachelor's degree in Finance, Business Administration, Economics, Accounting, or a related field.
  • Minimum 10 years' experience, ideally in a BPO or shared services environment.
  • 3–5 years of solid experience in workforce planning, capacity planning, or forecasting.
  • Advanced Microsoft Excel skills (pivot tables, Power Query, formulas, data modelling) and Power BI or similar application.
  • Strong data analysis and reporting abilities.
  • Excellent verbal and written communication & effective stakeholder engagement/cross-functional collaboration.
  • Close attention to detail and accuracy in forecasting and data reporting.
  • Confident in presenting insights and influencing decisions through data.
  • Familiarity with WFM tool (e.g., NICE, Genesys WFM, Aspect) is an advantage.
  • Demonstrated experience managing short-and long-term planning cycles.
  • Background in people management and team leadership preferred.
  • Experience in preparing business scenario models and operational forecasts.

Work Set Up

Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a 5-day in the office fortnight structure.

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