Service Delivery Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Hemmersbach Full time $60,000 - $80,000 per year

Role:

As a PMO Service Delivery Manager, you will lead a high-performing team and ensure the successful delivery of services through effective management and continuous improvement.

Your key tasks include:

  • Monitoring and controlling team performance to ensure adherence to systems, methodologies, and procedures
  • Providing ongoing coaching and development support to team members
  • Driving change and influencing positive outcomes through strong leadership
  • Ensuring processes are efficient, cost-effective, and aligned with business goals
  • Implementing and managing process changes and optimizations
  • Collaborating closely with headquarters and international subsidiaries

Nice to Have:

  • Familiarity with IT services
  • High attention to detail and ability to multitask under pressure
  • Flexible and receptive to evolving responsibilities and changing priorities in a dynamic environment
  • Willing to work on a Graveyard Shift
  • Willing to work Onsite

Requirements:

  • Proven 4 years of experience in service delivery or project management
  • Strong leadership, people management, and conflict resolution skills
  • Strategic and analytical mindset with a hands-on, solution-oriented approach
  • Excellent communication skills and command of English (spoken and written)
  • Good analytical skills and ability to draw conclusions quickly
  • Proficiency in MS Office, especially Excel
  • High attention to detail and ability to multitask under pressure
  • Willing to work onsite

Benefits:

  • Buddy program
  • Health/ Medical insurance
  • Internal career development program
  • International job opportunities
  • Mobile working
  • Unlimited employment contract

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

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