Supervisor

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. 

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About the Team & Business Line: 

The Client Lifecycle Management ("CLM") team is part of the Citco Group of companies ("Citco") and is responsible for the onboarding and ongoing due diligence of Citco Banking and Fund Administration clients in accordance with anti-money laundering ("AML") and know your customer (KYC) regulations. The main objective of the CLM team is to protect Citco and the Financial Industry for being used for money laundering and terrorist financing purposes. Within the CLM team we drive the performance of employees through programs, team interventions, coaching and training, continuously assess the needs of the organization, design best practice in-house training programs and manage the development and delivery lifecycle through to supporting transfer of learning and evaluation.

We offer you an exciting role as KYC/AML Supervisor within the CLM Asia team. The KYC/AML Supervisor is responsible for managing a smaller work stream within the daily operations of the CLM team. In addition, you are responsible for reviewing customer due diligence (including a risk assessment) at onboarding performed by KYC/AML Sr. Specialist and ongoing due diligence and maintenance during the customers' life cycle in accordance with Citco's policies and procedures. Furthermore, you will be first point of contact for questions from KYC/AML Sr. Specialist and will be involved in providing training for other CLM staff. You will also be responsible for document outreach with our clients, pursuant to the results of our due diligence reviews. For the CLM processes Citco is using the industry best practice software "Fen-X" from Fenergo Limited. You will work in a dynamic team based in Curacao for an industry leader within its field with plenty of career opportunities. We are looking forward to working with you

Your Responsibilities: 

• Timely and accurate AML/KYC Clients reviews based on driven by regulations, and internal policies and procedures 

• You will supervise and provide oversight over the deliverables of KYC and Sr. KYC Specialists 

• Review of legal/corporate documentation and information provided by clients

• Perform quality assurance (4-eye) checks on KYC reviews completed by the team members 

• Provide regular feedback and help identify and address areas of concerns for KYC and Sr KYC Officers 

• Follow-up with Relationship Managers/clients on missing/ overdue documentation/information  both electronically and via regular calls 

• Allocate tasks and monitor KRI/KPIs/SLAs daily and ensure timelines are met

• Production and distribution of Management Information reports to the reporting Account Managers and key stakeholders

• Escalate any AML/KYC non-compliant clients to reporting Account Managers

• Ensure accurate maintenance of all electronic records

• Ensure appropriate and timely handling of all Relationship Managers/client queries

• Help develop and conduct training sessions for junior staff 

• Ensure adherence to controls, SLAs and procedures at all times;

• Bachelor's degree in any relevant course

• At least 3 years experience with Know Your Customers, Anti-Money Laundering and Combating the Financing of Terrorism and customer service environment

• Experience in fiduciary services, alternative asset servicing and other financial services 

• People management / leadership experience

• Demonstrated strong client relationship experience 

• Communication skills including oral and written English

• Excellent attention to details

• Previous Quality Assurance experience required.

• Problem solving skills coupled with analytical skills 

• Ability to manage multiple tasks and projects in a dynamic environment with changing priorities

• Highly motivated, willing to work in both team and independent situations depending on current workload

• Proficient in Microsoft office 2010 or higher (Word, Excel, Visio)

• ACAMS Certification and knowledge of FATCA and CRS are an advantage

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.