Senior Sales Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Sales Execution & Opportunity Management

• Monitor daily sales performance, conversion metrics, and individual rep activity across all channels (calls, emails, CRM entries).
• Personally engage in high-priority opportunities — join sales calls, support deal strategy, and intervene where velocity stalls.
• Personally accountable for approving pricing and clearing customer objections to help conversions, and seeking further approvals within the given guidelines
• Audit daily activity in CRM and enforce full opportunity tracking and hygiene — no deal should go unmonitored.
• Work closely with SDRs and Inside Reps to identify gaps, respond to leads, and move opportunities forward quickly.
• Provide tactical coaching in real-time, daily, not just in weekly 1:1s
• Maintain high visibility across all pipeline activity.

Team Leadership

• Foster a performance-driven culture based on discipline, responsiveness, and accountability.
• Conduct daily standups or check-ins, ensuring goals are aligned, blockers are cleared, and daily targets are understood.
• Personally train and coach sales staff to improve closing techniques, objection handling, and deal qualification.
• Personally review books of businesses and rearrange as needed. Understand that accounts are owned by the Company and not by individuals. Be comfortable to make any changes, upcycle or downcycle, to further align with the Company's objectives, and not personal objectives.
• Build a resilient, data-literate team that embraces transparency and feedback.

Data & Process Discipline

• Own and maintain accurate dashboards, pipeline reports, and forecast accuracy — report insights daily to leadership.
• Ensure CRM tools and reporting systems are used consistently and correctly by all team members.
• Identify underperformance immediately and create action plans — no waiting for monthly reviews

Collaboration & Strategic Input

• Act as the voice of the Philippines sales team in cross-functional meetings — bring forward client feedback and team needs.
• Partner with Ecommerce, Marketing, RevOps, SalesOps, and leadership to support lead quality, marketing, and merchandising campaigns' effectiveness, and tool optimization.
• Help scale proven processes — but never at the expense of tactical execution and data fluency.

· Stay informed about industry trends, competitor activities, and emerging market opportunities.

• Report all activities to the VP of Ecommerce with transparency and accountability.

SKILLS AND QUALIFICATIONS

Ø Extensive experience in leading and managing sales teams to achieve targets.

Ø Ability to develop and implement effective sales strategies aligned with business objectives. Demonstrated ability to coach reps through live deal execution and lead by example.

Ø Comfortable in a fast-paced, metrics-heavy environment — thrives on structure, visibility, and urgency.

Ø Strong spreadsheet/reporting skills. Capable of managing multiple moving parts without losing sight of the details.

Ø Excellent communication, presentation, and interpersonal skills to effectively engage with clients and team members.

Ø Understanding of sales processes, tools, and techniques, including CRM systems.

Ø Ability to effectively negotiate deals and close sales.

Ø Ability to motivate, coach, and develop a high-performing sales team.

Ø Familiarity with the tech industry, US client base, and competitive landscape.

Ø Ability to analyze issues, develop solutions, and make informed decisions. Ability to adapt to changing market conditions and prioritize tasks effectively.

Experience (number of years and type of experience)

Ø Minimum of 3-5 years' experience as a Manager, Sr Manager, or Director or in a leadership role

Ø Previous Product and Client Responsibility

Ø Minimum of 3-5 years' previous people management experience

Ø Experience in managing a budget

Technical or specific skills (e.g., technical, computer)

Ø Proficient with spreadsheets and word processing software

Ø Fluent English communication skills, both written and spoken

Ø Effective business and report writing

Ø Analytical and problem-solving skills

Ø Excellent sales skills