Onboarding Support Specialist

1 week ago

Cebu City, Central Visayas, Philippines Karbon Full time ₱250,000 - ₱500,000 per year
About the Role
  • Consolidate and import data, along with QA review
  • Create and edit customer templates
  • Prioritize and manage requests, including updating requesters and ticketing system on task completion
  • Complete customer and or project account setup and tracking
  • Assist with customer report requests; consolidate final reports for uploading in various systems
  • Verify and validate customer's information for offboarding
  • Remove customer information from systems
  • Assist the sales, customer success, and services teams with contact management where needed
  • Assist with customer business review preparation
  • Follow up on customer survey requests
  • Support customer education content creation
  • Assist with other projects and initiatives as required to meet/exceed Karbon's business objectives
About You

Candidates with following experience are encouraged to apply:

  • 1 years related work experience (or equivalent)
  • 1-2 years of customer service experience – since customer support representatives work directly with customers to solve end-user issues and answer questions, it's essential that you have strong customer service skills.
  • BSIT preferred
  • Excellent facility in the English language, both oral and written
  • Experience in B2B account management, client services or comparable role
  • Keen attention to details & ability to work through complex problems using creative solutions
  • Good project management skills
  • Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
  • Highly motivated and self-directed
  • Advanced knowledge of Google Suite and MS Office applications, especially Excel
  • Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)
Why Work at Karbon?
  • Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
    • Work-from-home allowance
    • Rice subsidy
    • Meal allowance per working day
    • Laundry allowance
  • 15 paid time off days per year (which includes 5 Karbon Days per year)
  • 7 Sick leave days per year
  • Internet and work-from-home subsidy
  • Discretionary bonus program
  • Work with (and learn from) a very experienced team
  • Be part of a startup team that will continue to grow around you
  • Flexible approach to work environment (we believe in trust and autonomy)
  • A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position

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