Chat Support Representative- Korean Language

2 weeks ago

Mandaluyong City, National Capital Region, Philippines GRATITUDE INC. Full time ₱127,500 - ₱130,000 per year

Role: Chat/Email support

Account: Spotify

Location: Mandaluyong, Philippines

Set up: Onsite

Qualifications:

  • Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)
  • Education: At least High school graduate
  • Communication Skills: Fluent in English (B2 level) and Korean (read, write, & speak)

Total Package: PHP 127,500 – PHP 129,550

  • Basic Salary: 23,500 – 25,500
  • Total allowances: 4,050
  • Premium Pay: 120,000

Assessments:

  • Typing Test: 35 wpm /90% accuracy
  • SVAR: 59 B2 (Listening and Speaking)
  • Write X: 65 B2 (Email writing)

Job Description:

  • Research customer problems and deliver solutions
  • Deliver an experience to every customer, meeting Spotify's service standards
  • Respond to 60-70 emails per day through template and long form email responses to customer email inquiries
  • Achieve and maintain required metrics and goals
  • Work pro-actively to ensure potential issues are escalated appropriately.
  • Work as part of the team to ensure the program floor is a positive and professional environment.
  • Provide support in projects and initiatives as and when required.

**Non-voice account but candidates should be fluent in both English (B2 level) and Korean spoken and written.**

**NO RELOCATION since we need someone residing in Manila. For Visa processing, yes we will take care of the visa processing.**

**Open for both native & non-native only residing in the Philippines and willing to work onsite in Mandaluyong**

Job Type: Full-time

Pay: Php100, Php130,000.00 per month

Application Question(s):

  • Do you hold an SRRV or Marriage Visa or ara a Philippines Citizen
  • Do you Speak Korean and English both

Work Location: In person

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