
Account Support Associate
23 hours ago
Job Summary:
The Account Support Associate provides administrative and operational support to account teams, ensuring smooth execution of client-related processes. This role involves managing communications, coordinating tasks, and maintaining accurate records to support business objectives and client satisfaction.
Key Responsibilities:
- Monitor customer satisfaction and maintain open communication to address client needs.
- Assist in tracking and implementing annual sales goals and account plans.
- Investigate and resolve trade errors or account discrepancies.
- Prepare reports and maintain departmental databases and third-party applications.
- Coordinate with internal and external suppliers to address support needs.
- Organize meetings, travel arrangements, and onboarding for new team members.
- Develop and maintain relationships with stakeholders and clients.
- Support departmental projects, documentation, and testing activities.
- Ensure timely and accurate responses to customer inquiries and operational issues.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or related field preferred.
- 1–3 years of experience in customer service or account support roles.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent organizational, communication, and time management skills.
- Ability to work independently and manage multiple tasks under tight deadlines.
Job Type: Full-time
Pay: Php24, Php25,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Work Location: In person
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