Business Analyst

• Lead the digital transformation initiatives implementation for Stark and CIC initiated projects, ensure system adoption & optimization, and support the achievement of the approved business strategies.
• Validate & deploy solutions based on business needs and ensure achievement of the approved initiative metrics while meeting required quality and compliance standards.
• Responsible in deploying system changes aligned with the approved architectural designs and business requirements.
• Support the team of Business Analysts and Data Owners in reviewing, cleansing, and validating master data.
• Ensure that established cloud care framework is followed; and lead / drive development of the incident, problem, and system change management capability.
• Communicate with stakeholders across the organization in terms of mitigating risk, and realization of committed business benefits.
• Support Business Unit stakeholders in managing organizational changes resulting from the implementation of digital transformation initiatives.
• Work with Business Process Owners, Subject Matter Experts, and Business End-Users in identifying operational changes thru data-driven analysis.
• Accountable and responsible in implementing all approved led digital & technology initiatives for the entities.
• Support Business Unit stakeholders in managing organizational changes resulting from the implementation of Stark digital transformation initiatives.
• Lead the Stark & CIC initiated projects and support delivery to ensure system availability, functional fit, and scalability for future usage growth
• Responsible in generating data analytics and reports based on the business information requirements
• Provide sound and timely, functional & technical support on digital platform adoption, analytics & artificial intelligence, and other business transformation issues, and deploy technology solutions that will ensure compliance and mitigate or eliminate risks.
• Recommend cost savings initiatives from data analytics and use of existing & future technological tools
• Collaborate with CBSI IT and 3rd-party Service Providers in addressing business transformation concerns or issues and/or in implementing digital adoption initiatives aligned with the CIC short- and long-term business strategies.
• Inform and train relevant business units on the integrated digital customer solutions utilization pertaining to their functions to enable adoption, optimization, innovation, and expansion
• Keep abreast of changes or updates in digital platforms, analytics & artificial intelligence, and data security that will impact the Company and its operations and advise management regarding the same

• Perform other tasks as may be assigned from time to time

• Minimum Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. Master's degree preferred but not required.

• Relevant certifications are advantageous
• Excellent system and data management, problem-solving skills and the ability to think strategically and analytically.
• 3 years related work experience in supporting Customer Relation Management, Project, and/or Customer Service system(s) and implementing business process improvement initiatives.
• Complete cycle of system implementation and support delivery covering Sales, Project, and Service business processes.
• Proven skills and experience in leading system adoption and supporting large project implementation.
• Proven track record of identifying business process improvement and engaging key business stakeholders

Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses. CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances. With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.