Healthcare Customer Support

2 days ago


Makati City, National Capital Region, Philippines Manpower (Philippines) Full time ₱800,000 - ₱1,200,000 per year

The Role:

This will improve service delivery, uphold the quality and reliability of our services for members, and support our Partner Providers.

Desired Skills and Competencies:

  • Strong Communication:
    Effective verbal and written skills for explaining coverage, addressing inquiries, and collaborating with stakeholders.
  • Customer Service Orientation:
    Deliver exceptional service, handling inquiries and complaints with professionalism, empathy, and a solid understanding of products and benefits.
  • Organizational & Technical Skills:
    Efficient multitasking, prioritization, and accurate documentation. Familiarity with CRM (Salesforce) and telephony systems (Genesys).
  • Confidentiality & Ethics:
    Uphold patient confidentiality and ethical standards in all operations.

Qualifications:

  • At least
    3 years of completed college education
    with a
    minimum of 2 years' experience in a healthcare customer service role
    ;
  • OR
    Bachelor's degree in a healthcare or medical-related field with
    at least 1 year of CSR experience in a healthcare account
    .
  • Amenable to work in
    Makati


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