Healthcare Customer Support
2 days ago
The Role:
This will improve service delivery, uphold the quality and reliability of our services for members, and support our Partner Providers.
Desired Skills and Competencies:
- Strong Communication:
Effective verbal and written skills for explaining coverage, addressing inquiries, and collaborating with stakeholders. - Customer Service Orientation:
Deliver exceptional service, handling inquiries and complaints with professionalism, empathy, and a solid understanding of products and benefits. - Organizational & Technical Skills:
Efficient multitasking, prioritization, and accurate documentation. Familiarity with CRM (Salesforce) and telephony systems (Genesys). - Confidentiality & Ethics:
Uphold patient confidentiality and ethical standards in all operations.
Qualifications:
- At least
3 years of completed college education
with a
minimum of 2 years' experience in a healthcare customer service role
; - OR
Bachelor's degree in a healthcare or medical-related field with
at least 1 year of CSR experience in a healthcare account
. - Amenable to work in
Makati
-
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