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Customer Operations Associate
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Why You'll Love SoftchoiceAt Softchoice, we aim to unleash the potential of people and technology. Our company was built around the idea that there is only success with team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.The Impact You Will HaveDo you have what it takes to exceed our customers' expectations? We are looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.As a member of our Customer Operations team, you will work directly with customers and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality, and accuracy.As a Customer Operations Associate (COA), you will be responsible for providing a best -in -class customer experience and maintaining consistently high customer satisfaction scores. You will support a specific set of Customers and Sales Representatives by providing fulfillment expertise in a fast -paced, collaborative environment.What You'll DoManage customer orders with a focus on quality and accuracyFulfill orders with suppliers (PO submission, confirming stock, managing vendor questions, updating order status)Maintain accuracy on Estimated Time to Ship datesProactively manage open orders to drive faster delivery and better pricingPrevent, reduce, and resolve rejected ordersPrioritize and manage a high volume of customer and sales requestsBuild cross -functional relationships to support product delivery and post -sales supportEngage customers directly to resolve issues and clarify order requirementsProactively keep customers informed on order statusCollaborate with peers to continuously improve the customer experienceEstablish and maintain high customer satisfaction scores (NPS)Source and provide replacement products when neededWhat You'll Bring to the TableEnergetic and enthusiastic communicator with a customer -first mindsetHighly detail -oriented and organizedAbility to work in a cross -functional environmentStrong interpersonal, organizational, and communication skillsSelf -starter with strong problem -solving abilitiesBasic knowledge of Microsoft Excel and OutlookExcellent time management and prioritization skillsAbility to thrive in a fast -paced environmentExperience in customer support and purchasingSAP experience is considered an asset
