Salesforce Associate Director

2 days ago

Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time


About the job: Salesforce Associate Director

Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Roles and responsibilities
  • Experience in managing multiple teams and clients across end-to-end Salesforce CRM development, implementation and quality assurance
  • Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience
  • Define systems strategy, develop system requirements, design, prototype, and test custom technology solutions, and support system implementation.
  • Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and report. Manage stakeholders & escalations
  • Analyze business to track & improve metrics & profitability
  • Strong people leadership skills and leading by example
  • Lead, guide, coach, and motivate team members to their optimum performance levels and career development.
  • Assist in implementing strategies for talent acquisition, development & retention.
  • Ensure quality project delivery of engagements led by self
  • Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.
  • Possesses good understanding of general project management principles
Required Education / Professional Qualifications
  • An MBA from a reputed college is preferred.
Prior Experience:
  • The candidate must have 10+ years of relevant experience in a similar role, particularly in a professional services firm/consulting/Big 4.
Experience & Background
  • 14+ years of experience in business operations and/ordelivery in Big 4 or shared services of large corporates with exposure to working with onshore teams
  • Deep understanding and hands-on experience implementing enterprise-level applications
  • Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio (OmniScripts/Integration Procedures), Service Cloud, Salesforce Experience Cloud and
  • Good understanding of the industry's best practices and proven experience implementing these best practices
  • Experience operating in Shared Services or offshore-onshore teams
  • Ability to perform in a fluid, changing environment (consulting)
  • Should have excellent communication skills and prior experience of interacting independently with global stakeholders
Expected Skills
  • Manage end-to-end delivery for multiple projects in the CRM domain:
  • Strong analytical and critical thinking acumen
  • Extensive experience working with global clients
  • Effective verbal and written communication skills
  • Maintain data confidentiality and adherence to the risk management policy
  • Organized approach and able to work under pressure
  • Willingness to work in a highly demanding and results-oriented

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