Senior Security Consultant

Role based in Philippines for a proven and experienced security-platform management engineer in our growing Managed Security Service Team. We are seeking an experienced Senior Managed Security Services Engineer to join our cybersecurity team. This role is responsible for delivering advanced managed security services to our clients, ensuring their environments are monitored, protected, and compliant. The ideal candidate is a hands-on security expert with strong technical depth, customer facing experience, and a proven track record in operational security management.

Administrate customer security platform technologies (i.e. FW/UTM, IDS/IPS, SWG/SEG, VPN GW, EPP/EDR, SASE/CASB, DLP, etc.) within the stipulated SLAs Response to managed security platform Fault Incidents, upon monitoring system alerts or upon Customer's escalation

Troubleshoot and resolve security platform Fault Incidents. Log TAC Support Tickets with product Maintenance Vendor / Principal vendors, when necessary Make configuration changes on managed security platform, upon Customer's request/approval

Patch/Upgrade managed security platforms' software during scheduled Maintenance Windows. Prepare Incident Reports (IRs) on high severity Fault Incidents (i.e. P1 and P2)

Perform routine administrative tasks (e.g. configuration backups, housekeeping, etc.) on managed security platforms Create / Update technical documents on managed security platforms

Prepare Monthly Service Reports on managed security platforms Attend internal and customer meetings, representing Managed Security Platform (MSP) Team

Understand and adhere to applicable policies, processes, procedures and best practices Participate in shift rotations and ensure assigned tasks are completed in an appropriate and timely manner within stipulated SLAs

Serve as an escalation point for complex fault incidents, performing in-depth root cause analysis and providing remediation recommendations. Provide guidance and support to other junior staff and team members in managing technical issues and customer escalations.

Provide guidance and support to other junior staff and team members in managing technical issues and customer escalations.

Requirements:

Bachelor's degree in Computer Science, Computer Engineering, Information Technology or Information System

At least 5 Years working experience in IT security technologies deployment and/or operations

Fluent communicator in both written and spoken English;

Good interpersonal, stakeholder management and negotiation skills

Strong critical thinking and problem-solving skills and a passion for cyber security

Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.) It will be an advantage to possess the following, but not a must: o ITIL trainings/certifications on Incident Management, Change Management, Configuration Management and Problem Management o Prior working experience in large complex projects with multiple internal and external stakeholders o Prior experience and/or certifications in any of the following security technology products: FortiGate / Palo Alto / Check Point / Cisco FP (FW) Algosec / Tufin (FW MGT) Zscaler / Palo Alto Prisma Acccess / Netskope / FortiProxy (SWG/SASE/CASB/DLP) Cisco ASA / PulseSecure (VPN) Trend Micro Tipping Point (NIPS) CrowdStrike / MS Defender / Trend Micro VisionOne / SentinelOne / Carbon Black / (EDR) ExtraHop / Vectra (NDR) Forcepoint (DLP) RSA (2FA) CyberArk (PAM) Okta (IAM) Tenable / Qualys (VA) Akamai / Cloudflare (WAF/DDoS)

OTHER RELEVANT INFORMATION:

1 year engagement under Staff Augmentation with possibility of absorption depends on the performance

Hybrid setup – at least 2x a week onsite in BGC, Taguig

Interviews – 3 interviews (1 with TA, 1, technical interview, 1 final interview)

Shifting schedule

Standby support required

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Work Location: In person