Import Supervisor

16 hours ago

Makati City, National Capital Region, Philippines Rayomar Management Inc Full time ₱1,200,000 - ₱2,400,000 per year

The Seafreight export team operates as a functional unit that focuses on ensuring operational efficiency, fulfillment of the service and satisfying customers' requirements and expectation. The role of the Assistant

Import Manager includes but not limited to monitoring of day-to-day operations, service fulfillment and manpower efficiency and productivity. The role also includes a study and initiating programs to improve current import operational processes, reporting and KPI/SLA monitoring, billing accuracy, cost monitoring, rate management and control.

The person reports directly to the Seafreight Manager and should work harmoniously with the different departments.

Functional Responsibilities

  • Maintain and update all required customer information in Business Central
  • Maintain and update rate sheet and cost in Business Central
  • Prepare rate quotation and/or service proposal to the client within the required time frame
  • Perform sales and grow existing house accounts
  • Attend to customer inquiries related to rates and company services within the required time frame
  • Attend to customer complaint/issue within the agreed time frame. Be able to study/conduct root cause analysis and present corrective and preventive action to the customer and Management.
  • Monitor customer production including AR and payment performance on a monthly or regular basis and submit a detailed report to the management.
  • Monitor company's performance vs. agreed KPIs/SLAs of the customer and provide a detailed report to the Management on a monthly or regular basis. Highlight "ups" and "downs" and be able to substantiate with facts and accurate numbers.
  • Monitor and keep updated on the sub-contractors' rate changes and be able to provide a detailed report on such changes and effect to the monthly production of the departments.
  • Initiate and implement productivity improvement projects to improve the team's performance, efficiency and effectiveness in handling customers service tasks.
  • Attend customer alignment meetings and business reviews and be able to present company's performance vis a vis customer's KPI/SLA.

LOCATION: Makati City

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