Order Management Associate

2 days ago

Remote Philippines Udemy Full time $60,000 - $120,000 per year
Where we work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Mexico, Türkiye and two other US locations (Denver and Austin). This role is required to work US time - which will be 8:30 PM IST to 4:30 AM IST. Preference will be given to candidates who live near one of our hubs in India - Chennai or Mumbai

About this role 

As an Order Management Associate, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, process, and infrastructure to help scale our organization to the next level.  This is a full-time position reporting to the Senior Manager of Deal Desk Administration. The Deal Desk Admin is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process. 

The Udemy for Business (UFB) Revenue Operations team's mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.  The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire UFB go-to-market universe from lead generation to customer invoicing.

What you'll be doing

  • Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes

  • Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions

  • Manages non-standard deal approval processes, escalations, and workflow optimization

  • Provide guidance to the sales team on contract accuracy and best practices to increase deal velocity and decrease cycle time

  • Contribute to Deal Desk initiatives by participating in special projects, including the creation of the playbook for finalizing booking submissions, Deal Desk automation, dashboards, sales analytics, and various performance metrics

What you'll have 

  • 1 - 2 years working in the Enterprise SaaS/B2B industry, with preference for experience in Deal Desk, Order Management, or Finance Operations

  • Basic understanding of how to use Salesforce and familiarity with Netsuite 

  • Familiar with basic Revenue Recognition Rules

  • CPQ experience preferred but not required.

  • Proficient in gSuite or Microsoft Office

  • A high attention to detail is necessary to prevent errors in processing orders, invoicing, and delivery

  • Excellent communication and interpersonal skills to work across the business with sales, legal, finance, and other stakeholders

  • Capable of multitasking and prioritizing tasks under pressure with flexibility during high-volume periods

  • Organized, customer-focused, and detail-oriented

Application Window: We anticipate the application window will be open until 30 November, 2025. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

#LI-AM2

  • Operations Associate

    2 days ago

    Remote Philippines Exclusive Networks Full time ₱30,000 - ₱60,000 per year

    Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global...

  • Operations Associate

    2 days ago

    Remote Philippines Exclusive Networks Full time ₱30,000 - ₱60,000 per year

    Operations AssociateRemote PhilippinesFull timeExclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...

  • SAP Order to Cash

    2 days ago

    [REMOTE], Philippines Centric Group Full time ₱100,000 - ₱120,000 per year

    Location: San Juan, Philippines (Hybrid or Remote options available) To apply, email your resume to: [email protected] About Appcentric is a leading SAP consulting powerhouse focused on delivering scalable and intuitive enterprise solutions. We help clients simplify complex business processes using robust SAP platforms and deep industry insights.As part of...

  • Order Management Associate

    2 days ago

    Taguig, Makati City, Metro Manila, Philippines Continental Full time ₱300,000 - ₱600,000 per year

    Company Description Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia) Job Description Manage queues and cases (customer orders and inquiries) from Answer customer inquiries completely and accurately Accurately enter orders manually into SAP. Ensures that...

  • Order Management Associate

    2 days ago

    Taguig, Makati City, Metro Manila, Philippines Continental Full time ₱250,000 - ₱500,000 per year

    Company Description Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia) Job Description Accurately enter orders manually into SAP. Ensures that electronic orders flow into the system as intended.  Resolve order conflicts (pricing, terms, products) and monitors...

  • Order Coordinator

    3 weeks ago

    , Laguna, Philippines Dempsey Resource Management Inc. Full time

    Job Description Responsible for timely and accurate processing of customer orders and communicating with all related departments to ensure on-time delivery Coordinate with related departments regarding order status, delivery dates, issues, and product availability Work collaboratively with Planner and Sales in developing, maintaining, and adjusting...

  • Order Management Specialist

    3 weeks ago

    , , Philippines Lexmark Full time

    2 days ago Be among the first 25 applicants Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest...

  • Order Fulfillment Associate

    3 weeks ago

    , Metro Manila, Philippines Unilab Full time

    Role Overview Plans order drop and delivery schedule to meet sales objective of customers/channel Manages customer orders from generation to fulfillment at POD level Resolves order gaps to facilitate order cash flow Oversees reverse logistics process of customer/channel Enables process and system improvement between UNILAB and the customer Required...

  • Order Management Specialist

    2 weeks ago

    , , Philippines Lexmark Full time

    **JOB PURPOSE/MISSION/SUMMARY**Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.Collaborates with cross-functional partners within the Supply Chain network to ensure customer...

  • IND CSSC Order Management Representative-Mandarin

    2 days ago

    Philippines Grundfos Full time ₱1,200,000 - ₱2,400,000 per year

    Industry Customer Sales and Support Center (CSSC) Order Management Representative ~ China Market (Fluency in Mandarin Language Required)As a Customer Sales and Support Center (CSSC) Order Management Representative for Industry Division, you will contribute to an efficient and productive Industry CSSC Order Management Team, delivering dependable customer...