
Senior Cloud Security Engineer
5 hours ago
SummaryA new alliance is seeking a Senior Cloud Security Engineer to join its organization and Technical Support Team. The role involves providing world-class Managed Security, Consulting, and Cyber Threat Detection & Response Services to businesses and governments. You will manage and perform customer security support across various channels and continuously improve support efficacy.
Duties and ResponsibilitiesSupport technical issues related to Azure, AWS, Google Cloud, SIEM, and EndpointsAssist customers in overcoming technical challenges with Cloud, SaaS, SIEM, and Endpoint technologies, providing effective solutions
Troubleshoot, document, and advocate technical issues to improve customer experience
Communicate effectively with stakeholders at all levels, including cross-functional teams
Stay updated on the latest security threats, vulnerabilities, and technologies
Perform other duties as required
Requirements and ExperienceAt least 3 years in a customer-facing Technical Support role (Tier 2 or Tier 3)Experience with Cybersecurity/SIEMExcellent communication skills, positive attitude, and strong documentation skills
Ability to take ownership of customer issues from start to finish
Strong collaboration and customer success focus
Experience with Salesforce or similar CRM platforms
Subject Matter Expert in at least two of the following: AWS, Google Cloud, Azure Cloud, Networking, Windows Server, Sentinel OneSkills in Linux, Windows, and Networking troubleshooting
Experience with SIEM and Endpoint solutions
Familiarity with Jira or other bug tracking tools
Relevant Cloud Technology certifications are preferred
Willing to work onsite at BGC, TaguigAdditional InformationSeniority level: Mid-Senior level
Employment type: Full-time
Job function: Information TechnologyIndustries: IT Services and IT Consulting
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