Senior Cloud Security Engineer

5 hours ago


Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

SummaryA new alliance is seeking a Senior Cloud Security Engineer to join its organization and Technical Support Team. The role involves providing world-class Managed Security, Consulting, and Cyber Threat Detection & Response Services to businesses and governments. You will manage and perform customer security support across various channels and continuously improve support efficacy.

Duties and ResponsibilitiesSupport technical issues related to Azure, AWS, Google Cloud, SIEM, and EndpointsAssist customers in overcoming technical challenges with Cloud, SaaS, SIEM, and Endpoint technologies, providing effective solutions

Troubleshoot, document, and advocate technical issues to improve customer experience

Communicate effectively with stakeholders at all levels, including cross-functional teams

Stay updated on the latest security threats, vulnerabilities, and technologies

Perform other duties as required

Requirements and ExperienceAt least 3 years in a customer-facing Technical Support role (Tier 2 or Tier 3)Experience with Cybersecurity/SIEMExcellent communication skills, positive attitude, and strong documentation skills

Ability to take ownership of customer issues from start to finish

Strong collaboration and customer success focus

Experience with Salesforce or similar CRM platforms

Subject Matter Expert in at least two of the following: AWS, Google Cloud, Azure Cloud, Networking, Windows Server, Sentinel OneSkills in Linux, Windows, and Networking troubleshooting

Experience with SIEM and Endpoint solutions

Familiarity with Jira or other bug tracking tools

Relevant Cloud Technology certifications are preferred

Willing to work onsite at BGC, TaguigAdditional InformationSeniority level: Mid-Senior level

Employment type: Full-time

Job function: Information TechnologyIndustries: IT Services and IT Consulting



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