Spanish Bilingual Customer Service Specialist

1 week ago

Santa Rosa City A, Philippines iQor Full time

We are looking for a Spanish Bilingual Customer Specialist to join our team. In this role, you will assist customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction. You will communicate with customers in both Spanish and English, handling inquiries via phone, email, and chat.

Key Responsibilities:

Respond to customer inquiries in Spanish and English via phone, email, and chat. Provide accurate information about products, services, and company policies.

Resolve customer complaints efficiently and professionally. Process orders, returns, and account updates.

Maintain detailed records of customer interactions and transactions. Escalate complex issues to the appropriate department as needed.

Follow company guidelines and customer service best practices.

Requirements:

Fluent in Spanish and English (both written and verbal). Previous customer service experience is preferred.

Strong communication and problem-solving skills. Ability to handle a high volume of inquiries in a fast-paced environment.

Proficiency in computer applications, including CRM systems. High school diploma or equivalent.

Preferred Qualifications:

Experience in a call center or customer support environment. Familiarity with company-specific products or industry knowledge.

Ability to work flexible hours, including evenings and weekends if needed.

Benefits:

Competitive salary and performance-based incentives. Paid time off and holiday pay.

Career growth opportunities and training programs.

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid training
  • Pay raise

Application Question(s):

  • Please provide your active email address.

Experience:

  • Spanish CSR: 1 year (Required)

Work Location: In person

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