Team Lead

1 day ago

Cebu City, Central Visayas, Philippines LegalMatch Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

We're hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch's mission of making legal help accessible.

Responsibilities

  • Lead and support a team of Legal Intake Specialists to meet team goals.
  • Monitor call metrics, conversions, and quality to drive performance.
  • Coach team members through regular feedback, QA reviews, and training.
  • Step in on escalated cases or client issues when needed.
  • Ensure accurate documentation and use of CRM systems.
  • Drive operational discipline—ensuring reports, blockers, and shifts are managed well.
  • Collaborate with cross-functional teams to optimize intake processes.
  • Identify gaps or blockers and recommend improvements.
  • Maintain a positive, goal-driven team culture.

Requirements

  • At least 1–2 years of experience in team leadership or supervisory roles.
  • At least 1 year of experience in handling inbound and outbound calls.
  • Proven background in legal intake, customer service, or client success.
  • Strong ability to coach, motivate, and manage performance.
  • Familiarity with CRM systems, QA tools, and call monitoring.
  • Excellent communication and conflict resolution skills.

Apply Now

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