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Operations Manager

2 weeks ago


Cebu City, Central Visayas, Philippines Lexmark International Full time $40,000 - $60,000 per year

#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:

  • HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
  • Expanded Medical Benefit
  • Accident and life insurance
  • Dental and optical reimbursements
  • Free medical consultation with Lexmark's in-house doctors
  • Employee privilege access to lactating, gaming, music and sleeping room
  • Health and wellness activities
  • Work-life balance
  • Semi flex schedule and alternative work arrangements
  • Dress down Friday and Shift Allowance
  • Company-sponsored team bonding activities
  • Career advancement opportunities
  • Unlimited access to online learning

***eligibility guidelines apply***

JOB PURPOSE/MISSION/SUMMARY:

Under the general supervision of the Second Line Operations Manager, the Operations Manager runs the day-to-day operations of his assigned business unit(s), ensures smooth operation within the boundaries of his/her KPl's of various processes that contribute to the delivery of the services responsible for. Finds ways to make the company more productive and cost effective by providing effective methods in its business operations.

KEY ROLES AND RESPONSIBILITIES:

OPERATIONS EXECUTION

  • Supports the Global Execution Lead and Site Process Lead in defining performance metrics and business governance, develops and implements strategies and tactics that continuously improve performance in the delivery of customer requirements, business targets
  • Executes and manages the day-to-day work order management operational activities
  • Manages and drives resolution of customer and partner escalations
  • Governs the operational KPI and reviews internally and to stakeholders
  • Analyzes data and performs root cause analysis and corrective action of issues, identifying top pain points
  • Drives process improvement projects in collaboration with the process team
  • Supports and develops the people in the organization

CONTINUOUS IMPROVEMENT

  • Supports the process team in continuous improvement initiatives
  • Brings process efficiency opportunities to the process team
  • Implements processes as defined by the process team
  • Works closely with the Operations Manager of the other sub-processes and other GBS end-to-end teams
  • Recommends reporting enhancements to better support the operations

STRATEGIC PROJECTS

  • Supports new strategic projects
  • Participates in UAT sessions
  • Manages adoption of new strategic projects by the team
  • Provides relevant data and information in support of strategic projects, as required

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

  • BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent. A master's degree in business administration is a plus.
  • Minimum of 2 years management experience for an IT-enabled company