Operations Manager

1 week ago

Cebu City, Central Visayas, Philippines Smartsourcing Full time ₱1,500,000 - ₱2,500,000 per year

Build trust, deliver results, and champion smarter finance solutions with Smartsourcing

Hi We're Smartsourcing, and we're looking for an
F&A Operations Manager
to join our growing team. In this role, you'll make sure our clients' outsourced finance and accounting services run smoothly, from onboarding to reporting. You'll be the bridge between clients and delivery teams—guiding processes, aligning expectations, and driving continuous improvements that create lasting client partnerships.

Where?JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

Your Role as F&A Operations Manager

As a
Finance & Accounting Operations Manage
r (or as we like to call it, the Client Success Navigator), you'll be the driving force behind ensuring our clients' outsourced finance and accounting services run seamlessly. You'll oversee service delivery, manage client communications, and ensure KPIs and SLAs are consistently met. Think of yourself as the bridge between clients and our delivery teams—aligning expectations, solving problems, and driving continuous improvements that keep clients confident and satisfied.

Key Responsibilities

  • Act as the primary point of contact for assigned finance and accounting outsourcing clients.
  • Lead client onboarding, ensuring smooth knowledge transfer, documentation, and process alignment.
  • Manage client communications, including weekly updates, monthly service reviews, and issue resolution.
  • Oversee invoicing, billing accuracy, collections monitoring, and financial reporting deliverables.
  • Track and report on SLAs and KPIs, preparing performance reports and action plans for improvements.
  • Collaborate with delivery teams (AP, AR, GL, Payroll, etc.) to ensure service quality and client satisfaction.
  • Escalate and resolve client issues quickly and effectively, maintaining high client trust.
  • Identify opportunities for service expansion or process enhancements within client accounts.
  • Support compliance with accounting standards, internal policies, and client-specific requirements.
  • Drive continuous improvement initiatives to streamline workflows and boost operational efficiency.

Requirements

Must-Have Qualifications

  • Bachelor's degree in Accounting, Finance, Business, or a related field.
  • CPA certification
  • At least 3–5 years of experience in client account management, outsourcing services, or finance operations.
  • Strong understanding of finance and accounting processes (AP, AR, GL, Payroll, Financial Reporting).
  • Must have led teams of Team Leaders or large teams
  • Strong leadership and stakeholder management skills
  • Excellent client engagement, communication, and relationship management skills.
  • Proficiency in Microsoft Office, GSuite, and accounting/ERP systems
  • Experience in documenting and monitoring processes and workflows

Bonus Points for

  • Experience in finance & accounting outsourcing (FAO) or shared services
  • Ability to thrive under tight deadlines and shifting client needs
  • Strategic thinker with analytical and problem-solving abilities
  • A mindset that goes beyond "good enough"—always pushing for excellence

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

  • Operations Coordinator

    7 days ago

    Cebu City, Central Visayas, Philippines Operations Hub Control, Inc Full time ₱360,000 - ₱720,000 per year

    CareersPosition: Operations CoordinatorJob Description:The Operations Controller reports to Operations Manager and ensures that the entire process meets customer's and internal requirements and is completed in an organized, efficient and safe manner.Process daily operation tasks according to applicable work procedures.Follow up with suppliers to ensure...

  • Distributor Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Valvoline Global Operations Full time ₱900,000 - ₱1,200,000 per year

    Why Valvoline Global Operations?AtValvoline Global Operations, we're proud to beThe Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate ofAramco, one of the world's largest...

  • Operations Manager

    7 days ago

    Cebu City, Central Visayas, Philippines TalentHero Full time ₱1,500,000 - ₱2,500,000 per year

    Position:Operations ManagerLocation:Cebu, Philippines (On-site)Start Date:January 2026Employment Type:Full-timeAbout the RoleWe are looking for an experiencedOperations Managerto oversee and lead a growing team in Cebu. The ideal candidate has progressed through the ranks—from Team Lead to Operations Manager—and brings a strong track record of managing...

  • operation manager

    3 days ago

    Cebu City, Central Visayas, Philippines ECU WORLDWIDE Full time ₱900,000 - ₱1,200,000 per year

    ECU INTERNATIONAL FAR EAST LIMITED – APAC SERVICE CENTER CEBUIs currently looking for: Cebu Head / ManagerOverviewThe Cebu Head / Manager provides direct support to the General Manager in managing and overseeing the operational aspects of the Shared Services Center (SSC) located in Cebu City. This center supports multiple regions — including the US,...

  • Operations Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Gold Door Realty Full time $104,000 - $130,878 per year

    Company DescriptionGold Door Realty is a Real Estate Brokerage based in North Smithfield, Rhode Island, with licensed agents covering Rhode Island, Massachusetts, and Connecticut. The founder's journey began with real estate investments in 2003, leading to the creation of effective strategies for managing properties and focusing on client satisfaction. Gold...

  • Operations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines ActivationMachine, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About the roleActivation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring...

  • Operations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Activation Machine Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    About the role Activation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and...

  • Operations Manager

    7 days ago

    Cebu City, Central Visayas, Philippines AMI Group Full time ₱312,000 - ₱480,000 per year

    About the roleActivation Machine Inc., a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring...

  • Operations Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱80,000 - ₱120,000 per year

    About UsModer was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.Moder...

  • Operations Manager

    7 days ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱1,200,000 - ₱2,400,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...