Warehouse Operations Manager for CDO

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Growsari Inc Full time

The Warehouse Operations Manager is in charge of the end to end performance of a Growsari warehouse. Warehouse operations involve the following: order fulfillment (pick and pack) and logistics. A warehouse serves an area covering thousands of customers and transacting tens of millions of Peso a month. The Warehouse Operations Manager handles a team of Supervisors, Team Leads and dozens of staff to run the warehouse as an efficient unit with industry leading performance metrics.

Key Responsibilities:

  • Fulfillment Operations
  • Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled
  • Escalate out of stock and other inventory issues in a timely manner to reduce loss of business
  • Recommend further process improvements that can be done in the Fulfillment Operations
  • Dispatch Operations
  • Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations
  • Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount
  • People Management
  • Evaluation of all direct hires
  • Impose sanctions / disciplinary action for any violations committed
  • Recommends / initiate plan of action to control or reduce attrition rate
  • Admin / Reportorial Requirements
  • Sales analysis and operations analysis based on business review requirements
  • Prepare administrative reports such as but not limited to Billing Statements, Request for Payment, Cash Advances, and Purchase Requests
  • Recommends cost-cutting measures to make the hub more profitable

Knowledge, Skills And Experience Requirements:

  • Have experience in warehouse operations at a managerial level in consumer goods, retail or logistics industries
  • Is impact-driven and want to make a positive impact to the lives of Sari Sari store owners; ultimately playing a role in bridging the income inequality gap in the Philippines
  • Have a problem solver attitude - and are able to get things done and meet your deliverables while keeping the bigger picture in mind
  • Have an analytical mind with strong attention to detail
  • Is good with people and know how to get the best out of them - warehouse operations is tough and demanding and the leeway for errors is low
  • Have strong interpersonal and conflict management skills
  • Is eager to learn new skills and continuously improve oneself
  • Is willing to work extended hours if necessary
  • Fluent in Tagalog and good working English

Qualifications, Certifications And Education Requirements:

  • Bachelor's Degree in any field, but preferable Industrial Engineering
  • Must have at least 3 years of operations management experience, with 2 years managerial experience
  • Knowledgeable in using Microsoft Office, especially Excel, and Google Drive products
  • Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Experience:

  • people management: 2 years (Required)

Work Location: In person

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