Customer Service Representative

3 days ago

Eastwood Metro Manila, Philippines Sequential Technologies International Full time ₱25,000 - ₱40,000 per year

About the role

As a Member Services Advocate, you will be a part of a team that transforms customer service into Customer Care by delivering an amazing experience. You will assist beneficiaries with a wide range of critical services, which include but not limited to updating account information, providing plan information, resolving issues with utilization of the plan. Qualified candidates will have a strong desire to help people with strong customer care skills, attention to detail, and highly organized.

Essential Duties and Responsibilities

  • Handling inbound customer inquiries and requests via phone
  • Resolving customer issues and complaints in a professional and courteous manner
  • Providing product information and guidance to customers to help them make informed decisions
  • Maintaining accurate records of customer interactions and following up on open issues
  • Contributing to the continuous improvement of our customer service processes and practices
  • Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to effectively handle customer queries
  • Empathy and the desire to provide exceptional customer service
  • Familiarity with customer service best practices and call center operations
  • Proficiency in English
  • Prior experience in a customer-facing role, preferably in a call center or similar environment

What we offer

  • Competitive salary and performance-based bonus opportunities
  • Comprehensive health and wellness benefits, including medical and life insurance
  • Opportunities for career development and growth within the organization
  • Supportive and collaborative work environment
  • Flexible work arrangements to maintain a healthy work-life balance

About us

Sequential Tech is a leading provider of customer service and contact center solutions, serving a diverse range of clients across various industries. We are committed to delivering exceptional service and innovative technology to help our clients exceed their customer experience goals. Join our team and be a part of our continued success

Apply now to become our next Customer Service Representative

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