Product Operations Analyst

1 week ago

Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

Job Description

  • Performs initial troubleshooting and follow thru on product-related escalations from Vendor Operations
  • Initiates Jira ticket to resolve bug fixes
  • Ensure that escalations are being attended to and resolved within SLA
  • Actively joins Products meetings for Feature enhancements.
  • Conducts training to cascade updates to Vendor Operations on feature enhancements
  • Collaborate with different stakeholders to identify bottlenecks and launch an FRF to trigger system improvement.
  • Constantly find ways to innovate and recommend system enhancements to streamline processes.
  • Maintains dashboards and create/translate reports via Looker Studio.
  • Ensure that KPI's are being met, escalation handling and resolution are within SLA, able to initiate FRF for Products & Feature enhancements

Issue Resolution

  • Primary contact person on product-related escalations from Vendor Operations
  • Ensure escalations from relevant stakeholders are being addressed and resolved within SLA

Feature Development

  • Identify system enhancement and proactively collaborate with Products Team in creation of FRF and BRD
  • Engage in Products & Features roll out and cascade to relevant users
  • Maintains dashboards and create/translate reports via Looker Studio

Stakeholder Management

  • Collaborate with different stakeholders to identify bottlenecks for system enhancements

Requirements

  • Preferably a Graduate of Industrial Engineering or IT related course
  • Has 2 years of experience in Process Improvement & Project Management
  • Knowledge of G Suite and MS Office
  • Proficient in creating training decks
  • Able to create reports using Looker Studio
  • Critical thinking skills
  • Training skills

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