Capacity Planning Analyst

6 days ago

Pasay, National Capital Region, Philippines Entain Full time ₱900,000 - ₱1,200,000 per year

Company Description

Entain is committed to creating an inclusive environment where everyone is treated fairly. We respect and encourage diversity and strive to ensure that individuals receive equal treatment in all aspects of their employment.

Job Description

Capacity Planning Analyst

As a Capacity Planning Analyst, you will play a crucial role in supporting our operational teams. You will be responsible for forecasting future workload and determining the optimal headcount required to provide exceptional customer support whilst ensuring our processes and costs scale globally with the company's rapid growth

This role is for you if you are passionate about operational efficiency by ensuring that we have the right people with the right skills in the right place at the right time while also having experience managing stakeholders and a strong understanding of operational teams and processes.

Your Mission:

Forecasting & Planning:

  • Create and maintain long-term capacity plans(12-18 months rolling), ensuring alignment with defined service-level agreements.
  • Develop scenario models to anticipate different demand conditions and recommend optimum resource allocation.

Data Analysis:

  • Conduct in-depth analysis of workforce metrics to identify trends and areas for improvement.
  • Regular review and detailed report for MAPE accuracies.

Stakeholder Collaboration:

  • Prepare regular reports and presentations for management ,engaging support teams with data to improve key operations metrics.
  • Communicate capacity requirements and changes effectively across the operational teams, including senior management.
  • Coordinate with recruitment teams to ensure that hiring strategies are aligned with capacity plans.

Process Improvement:

  • Collaborate with analytics and data science teams to test and validate forecast models.
  • Identify and implement process improvements in workforce planning and capacity management.
  • Develop and maintain WFM processes to enhance forecasting accuracy and operational efficiency.

Qualifications

About you :

  • Minimum 3 years of experience in Workforce Management Planning, Revenue Management, Data Analytics, Business Analytics

  • Proven track record in dealing with large volumes of data and creating actionable insights.

  • You are familiar with forecasting techniques.

  • Should also have background in Scheduling
  • You have experience with Workforce Management tools, metrics and processes.

  • You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and turning complex data into an easy to follow story.

  • You are a self-starter who is comfortable working autonomously.

  • Knowledge of contact-centre metrics and operating models.

Some extra skills that are great:

  • NICE IEX background

Additional Information

  • Team player
  • Strong communicator
  • Motivated and proactive
  • Detail-oriented

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

  • Capacity Planning Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Entain Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionEntain is committed to creating an inclusive environment where everyone is treated fairly. We respect and encourage diversity and strive to ensure that individuals receive equal treatment in all aspects of their employment.Job DescriptionCapacity Planning AnalystAs a Capacity Planning Analyst, you will play a crucial role in supporting our...

  • Financial Planning Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Fly Ace Corporation Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionFor over fifty years, Fly Ace Corporation has been bringing top quality brands and food and beverage products to the Philippines, most of which are number one in their respective categories. Fly Ace sources its products directly from across the globe, including Asia, Australia, Europe, and North America, offering high-quality products at...

  • Senior Analyst

    6 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱900,000 - ₱1,200,000 per year

    Infinit-Oisn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Financial Planning Analyst

    1 week ago

    Pasay, National Capital Region, Philippines SM Supermalls Full time $60,000 - $120,000 per year

    Job Function:Responsible for providing support to the manager for financial planning and modeling, managing the financial analysis projects and statistical studies and providing key financial analysis to guide the management of investment and project decisions.Responsibilities:Assist in the analysis of revenue cycle, completion of all financial analysis and...

  • Hedge Fund Analyst

    6 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱1,200,000 - ₱3,600,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Fund Management Senior Analyst

    6 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱1,500,000 - ₱2,500,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • URGENT | WFM Manager

    6 days ago

    Pasay, National Capital Region, Philippines Teleperformance Full time ₱1,200,000 - ₱2,400,000 per year

    The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.Key ResponsibilitiesDevelop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.Oversee real-time...

  • Business Analyst

    4 days ago

    Pasay, National Capital Region, Philippines SM Retail Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Business Analyst & InsightsJob Summary:Business Analyst and Insights will support strategic initiatives for SM Markets by turning data into actionable insights to drive growth, operational efficiency, and improved shopper experience. The role will be instrumental in supporting data-driven decisions across merchandising, pricing, promotions,...

  • Real Time Analyst

    6 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱396,000 per year

    Position: Real Time AnalystType: Full TimeOverview:We are seeking a detail-oriented and proactive Real Time Analyst to join our call centeroperations team. The Real Time Analyst plays a critical role in monitoring andoptimizing the performance of our call center by ensuring real-time adherence toschedules and making immediate adjustments to optimize service...

  • Business Analyst

    1 week ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱450,000 per year

    Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.We navigate complex industry landscapes to drive transformative outcomes, helping businesses...