End User Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines Freshlybaked Full time ₱900,000 - ₱1,200,000 per year

Role Overview:

We are looking for an IT End-User Computing Engineer to provide top-notch technical support, ensuring seamless IT operations for end-users. This role is vital in maintaining hardware, software, and IT systems, resolving technical issues, and ensuring customer satisfaction. If you thrive in a fast-paced, dynamic environment, this is the perfect role for you

Key Responsibilities:

  • Manage service requests & incidents, ensuring SLA compliance and customer satisfaction.
  • Maintain and troubleshoot computer hardware & software.
  • Deploy, set up, and manage IT equipment & logistics.
  • Install, configure, and maintain OS, applications, and system management tools.
  • Diagnose and resolve technical issues independently, escalating when necessary.
  • Provide professional IT support, minimizing business disruptions.
  • Ensure compliance with IT security policies & procedures.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology or a related field.
  • 2 + years of experience in end-user computing support.
  • Strong expertise in Windows & Mac OS (Linux experience is a plus).
  • Familiarity with enterprise applications (MS365, Google Workspace, Endpoint Security, Slack, Teams, Zoom, etc.).
  • Knowledge of Mobile Device Management tools & basic scripting is a plus.
  • Strong troubleshooting, multitasking, and customer service skills.
  • Understanding of the ITIL framework (or willingness to learn).
  • Excellent English communication skills.
  • Willing to work on-site when needed and in a 24/5 shifting schedule.

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