Current jobs related to Head of Shared Service - Davao City, Davao - VA PLATINUM PTY LTD INC.

  • Head of Special Education Services

    4 days ago

    Davao City, Davao, Philippines Queensland Government Full time

    Join Longreach State High School as the Head of Special Education Services (H01) in a cluster position across Ilfracombe State School, Longreach State School, and Longreach State High School.This role, commencing in 2026, is based at Longreach State High School and involves working collaboratively with leadership teams and teachers across multiple sites to...

  • Branch Head

    2 weeks ago

    Davao City, Davao, Philippines Prime Manpower Resources Development Inc Full time

    As Branch Head (Bancassurance, Agency, Brokers, and Other DistributionChannels), you will be responsible for overseeing our branch office's efficient and effectiveoperation. You will play a crucial role in managing the branch's day-to-day activities,ensuring customer satisfaction, and achieving business objectives. This role requires strongleadership,...

  • Head Barista

    2 weeks ago

    Davao City, Davao, Philippines 8telcom Full time

    We are hiring a Head Barista to lead our coffee bar operations. This role is responsible for maintaining coffee quality and consistency, training the team, and supporting daily operations while delivering excellent customer service.Key ResponsibilitiesPrepare and serve coffee and espresso beverages according to company standardsOversee daily coffee bar...

  • Head of Setup and Operations

    2 weeks ago

    Davao City, Davao, Philippines VGreen Full time

    JOB SUMMARY:Head of Setup & Operations is responsible for overseeing the daily operations of a charging network, ensuring reliability, efficiency, and a positive customer experienceJOB RESPONSIBILITIES:Manage the handover and operational setup of EV charging stations with our partners.Train and support partners to ensure smooth day-to-day operations.Perform...

  • Inventory Head

    1 week ago

    Davao City, Davao, Philippines Duke-R Medical Full time

    About the RoleDuke-R Medical is seeking a proactive and experienced Inventory Head to lead our inventory management operations in Davao City. This position will oversee inventory processes, ensure stock accuracy, and optimize the flow of medical supplies to support smooth operations across the organization.Key ResponsibilitiesLead and supervise the inventory...

  • Branch Insurance Head for Davao

    2 weeks ago

    Davao City, Davao, Philippines WHR Global Consulting Full time

    Branch Head (Bancassurance, Agency, Brokers, and Other Distribution Channels)We are seeking a dynamicBranch Headto oversee the efficient and effective operation of our branch offices. This leadership role is pivotal in managing day-to-day activities, driving business objectives, ensuring customer satisfaction, and fostering growth across multiple...

  • Inventory Head

    1 week ago

    Davao City, Davao, Philippines DUKE-R MEDICAL ENTERPRISE Full time

    About the RoleDuke-R Medical is seeking a proactive and experienced Inventory Head to lead our inventory management operations in Davao City. This position will oversee inventory processes, ensure stock accuracy, and optimize the flow of medical supplies to support smooth operations across the organization.Key ResponsibilitiesLead and supervise the inventory...

  • Retail Training Manager

    2 weeks ago

    Davao City, Davao, Philippines be-5610-4d14-a981-861e2b242536 Full time

    · Deliver in-store coaching sessions on product knowledge, customer service (GREET), and selling techniques.· Conduct staff learning huddles, quizzes, and observation-based coaching.· Track improvement in sales KPIs: ATV, ATU, conversion, and mystery shopper scores.· Submit monthly dashboards and success stories per store rotation.· Partner with Store...

  • Court Services Officer

    2 weeks ago

    Davao City, Davao, Philippines Department of Justice QLD Full time

    The Court Services Officer role presents an exciting opportunity to actively contribute to modernizing and improving the court system, emphasising safety, innovation, efficiency, and enhanced access to justice.As part of a dynamic team dedicated to shaping a more responsive and user-friendly court experience, this position offers a chance to make a...

  • Customer Service Representative

    3 days ago

    Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time

    What You'll DoAssist customers through phone, email, and chat in a professional and friendly wayUnderstand customer needs and provide clear, helpful solutionsResolve product or service concerns and escalate complex cases when neededKeep accurate records of customer interactions in our CRM systemFollow up to make sure customer issues are fully resolvedLearn...

Head of Shared Service

2 weeks ago

Davao City, Davao, Philippines VA PLATINUM PTY LTD INC. Full time

Ready to shape the backbone that supports an entire organisation?

Enjoy turning strategy into systems that truly work?

Looking to lead with impact while building strong, resilient teams?

Let's make that happen
About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

About the Role

The Head of Shared Services is responsible for owning and strengthening VA Platinum's internal support functions across the business. This role provides strategic and operational leadership to departments that enable scale, consistency, and service excellence across multiple sites.

This role is accountable for how internal services are designed, governed, and delivered. The Head of Shared Services drives process maturity, internal controls, service delivery standards, and continuous improvement to ensure the business is well supported as it grows.

Working closely with senior leadership, this role ensures that internal teams, systems, and workflows are aligned with company objectives, future growth plans, and a high standard of employee experience. This leader acts as a coach and capability builder, developing strong managers and resilient teams across all support functions.

Ideal Candidate (Must Have Requirements)
  • Bachelor's degree or 10 plus years of senior leadership experience in shared services, operations, or internal business support
  • At least 5 years of experience leading multi-functional support teams within a BPO, shared services, or scaling services environment
  • Strong background in building and optimising internal processes, controls, and service delivery frameworks across multiple teams or locations
  • Demonstrated experience in workforce planning, budget oversight, and cost efficiency while maintaining service quality and staff engagement
  • Proven ability to lead managers and cross-functional teams with a strong focus on accountability, clarity, and performance standards
  • Highly analytical and comfortable using data to assess performance, identify gaps, and drive structured improvements
  • Experience partnering with executive leadership to translate business strategy into scalable internal operations
  • Amenable to work in our Davao Office (Robinsons Cybergate Delta Davao).
Tasks and Responsibilities
  • Own and lead internal support departments across the business, ensuring consistent and high-quality service delivery for all teams and sites
  • Design, standardise, and continuously improve internal processes, workflows, and controls to support growth and operational maturity
  • Establish and maintain clear service delivery standards, KPIs, and governance frameworks across all support functions
  • Lead, coach, and develop managers and team leads, strengthening leadership capability and succession across departments
  • Monitor operational performance and capacity across support teams, identifying risks, gaps, and opportunities for optimisation
  • Partner with senior leadership to align shared services priorities with company goals, growth plans, and people strategy
  • Oversee budget planning and resource allocation for support functions, balancing efficiency, scalability, and employee experience
  • Drive change management initiatives related to new systems, policies, or organisational shifts, ensuring smooth adoption across teams
  • Support training, engagement, and culture initiatives that reinforce collaboration, accountability, and high performance across the organisation
Industry-leading benefits
  • HMO w/ Dental Coverage + Dependents
  • 2-week paid Holiday Break. Enjoy the season without worrying about your work.
  • Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
  • Take advantage of working the day shift schedule Wake up to the sunrise and wind down as the sun sets.
We have a virtual recruitment process. What you need
  • Strong and Stable Internet Connection for uninterrupted video interviews
  • Laptop or PC with Webcam for online assessments and interviews

--

Other Career Opportunities
  • General Admin VAs
  • Digital Marketing Specialists
  • AU Accountants/Bookkeepers
  • Financial Planning VAs
  • Mortgage Broking VAs
  • Mortgage Parabrokers (anywhere in the PH)
  • Paraplanners
  • Executive Assistants
  • Team Manager - Client Facing