Hub Associate

21 hours ago

Davao City, Davao, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

Job Description

The Hub Associate is responsible for the overall operations and maintenance of the Hub, including sales processing, order deliveries, inbound and outbound warehouse operational requirements, and inventory integrity functions, while managing all administrative requirements.

CUSTOMER ENGAGEMENT and SALES SUPPORT

  • Ensures that all inquiries from customers are addressed in a timely manner and provides information that is needed by the customer to make a sale
  • Responds to customer inquiries by providing technical assistance and information through phone calls, SMS, or email messages from business partners (BP), pertaining to discounts, prices, parts specifications & compatibility, availability or alternatives, delivery schedule, mode of payments, and urgent order requests
  • Receives walk-in customers, responds to the abovementioned queries, and performs invoicing for over-the-counter sales
  • Performs credit unblocking requests by following-up with the customers who are 'credit blocked', in order to assist them in processing and completing new orders
  • Performs cash deposits from customer payments
  • Provides regular customer service by handling customer complaints and issues or escalates them through the proper channels

SAP Processing

  • Processes the booking of Sales Orders
  • Facilitates RSPTs (Request Special Price Term)
  • Summarizes, requests updates and submits Customer Master Data to and from the Totaline Marketing and Sales Admin team
  • Processes Delivery Receipts (DR) reference for both Inbound and Outbound products

HUB/WAREHOUSE OPERATIONS – INBOUND and OUTBOUND

  • Handles inbound of all parts requirements, locating of parts into assigned racks
  • Maintains racks and general Hub organization from labeling of all parts and stock locations, up to its cleanliness, including the application of 5S
  • Processes orders, including picking and packing activities
  • Maintains Warehouse Map, Exit Map, and Safety Protocols
  • Provides analysis of space, capacity monitoring and optimum utilization of warehouse
  • Monitors all inbound and outbound transport transactions and provides information to key stakeholders
  • Coordinates local transport facility and ensures delivery to customers, and provides updates as needed
  • Carries out warehouse projects as required, including activities that may include disposal of defective inventory, assets, Hub equipment maintenance, local licensing requirements, lease negotiations, and other Hub related matters that may be required in the future
  • Acquires monthly cycle counting activities from HO, performs daily counting activities, validates inventory quantity versus actual count for accuracy, and submits RIA documents for variance processing.

Education. Bachelor's Degree (preferably in supply chain or business-related course)

Experience. Warehouse Administration Experience (at least 1 year); Supply Chain Experience (at least 1 year)

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