Value Exchange Relationships Coordinator

FH Culture

All we do, and how we do it, seeks to promote God's beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people's lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God's handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values

Job Summary

The Value Exchange Relationships Coordinator ensures that stakeholder engagement is closely aligned with FH's value proposition, program model, and programme outcomes by leading the management and strengthening of relationships with shareholders, investors, and key stakeholders at the Area Program level. This position is responsible for delivering the impact offers and supports the alignment of all value exchange activities with the program model in a way that is engaging, meaningful and builds the assets of our young shareholders fulfilling commitments to the shareholders and investors.

The Value Exchange Relationships Coordinator plays a crucial role in ensuring that activities are effectively engaging stakeholders, contributing to realizing the value for the shareholders and investors, fostering collaboration, and ensuring transparency to sustain and expand FH's impact on children and communities.

Principal Responsibilities

*Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job and may change depending on the exigencies of service.

Key Result #1: Area Operations Management

1. Support the operational processes of Value Exchange relationships, ensuring efficiency, consistency, and alignment with standards, guidelines and policies

2. Utilize the digital and technology ecosystem, ensuring their optimal use in supporting the relationships between the shareholders and investors

3. Respond to sponsor queries and updates with quality and in a timely manner

4. Provide oversight on overall multi-sectoral programming in the assigned Area program to contribute towards the overall strategic objectives of the County portfolio

Key Result #2: Shareholders and Local Partners Engagement

1. Lead the engagement of children, families and communities systematically in forging a clear understanding of FH's value exchange model and sponsorship initiatives.

2. Identify and engage with local partners to support and facilitate the implementation of planned activities.

3. Represent FH in municipal council meetings, area network discussions, and local board evaluations.

4. Seek and gather feedback from the shareholders and partners to enhance experience design and ensure alignment with program objectives.

Key Result #3: Child Enrolment and Portfolio Management

1. Oversee child sponsorship processes including selection, registration, and portfolio management, ensuring high-quality data integrity based on global guidance.

2. Monitor data quality and program activities with the AP team to ensure that all relevant data is up-to-date, reported as necessary, and accurately reflects each child's current status and development.

3. Facilitate appropriate follow-up action as needed in coordination with the Development Officer based on the child monitoring data.

Key Result #4: Experience Features Management

1. Provide oversight to the execution of Value Exchange (VE) experience features as per the AP level plans and ensure they are delivered according to the detailed implementation plans.

2. Ensure the provision of a consistent and high-quality experience for the shareholders and investors as per the standards.

3. Provide training and support to equip the AP teams, volunteers and partners on the implementation of the experience features as per the global standards including the process, content and media.

4. Support the development of experience roadmap and the feature design using Human Center Design (HCD) with the engagement of shareholders.

Key Result #5: Programming Standards and Alignment

1. Prepares Activity Designs for the AP team in consultation and coordination with the Technical Specialists(s) for finalization.

2. Collaborate with Development Officers and other AP staff to ensure adherence to Sponsorship Minimum Programming Standards, particularly those related to value to the child and the development of key assets.

3. Ensure the activities related to value exchange processes are developmentally sound and do no harm.

4. Lead the training and capacity strengthening of Development Officers and community volunteers on Value Exchange relationship processes, standards, and policies.

Key Result #6: Administrative & Budget Management

1. Collaborate with the Operations Coordinator to ensure complementary support is provided in achieving program goals.

2. Monitor budget utilization, ensuring timely request and liquidation of funds following FH policies.

Key Result #7: Safeguarding

1. Promote the prevention of sexual misconduct, sexual exploitation, abuse, harassment, trafficking, shaming, bullying, or any type of harm among communities, program participants, team members and partners.

2. Facilitate Safeguarding messaging with communities, program participants, team members and partners to raise awareness and promote the reporting of safeguarding issues through Community System for Accountability and Feedback (C-SAFE) and EthicsPoint.

3. Act as a reporting avenue for safeguarding issues, and facilitate relevant resources (safety, security, well-being) to survivors in accordance with organizational policies and procedures.

Key Result #8: Organizational Culture

1. Champion the promotion of FH culture, mindsets and behaviors in all interactions, serving as a role model.

2. Lead the integration of faith-based principles into Value Exchange processes fostering a holistic approach to development.

3. Perform any other duty that may be assigned from time to time.

Job Level Specifications

● A vibrant personal relationship with Jesus Christ, a Christian commitment to serving the poor, and full agreement with FH's Christian beliefs.

● Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.

● Strong understanding of child sponsorship models, program coordination, and the importance of value exchange in stakeholder relations.

● Knowledge of regulatory and compliance requirements related to donor relations and international development.

● Excellent training and facilitation skills and creativity to engage in meaningful and joyful activities with children.

● Computer application skills, mainly MS Office and mobile or web-based database.

● Proficiency in spoken and written English and Tagalog is essential.

Experience

● At least 6 years of experience with stakeholder engagement, relationship management, or donor relations, preferably in an NGO or international development context.

● Demonstrated experience in managing cross-functional teams and projects.

● Proven track record of building and sustaining partnerships with diverse stakeholders.

Supervisor Responsibilities

This position supervises the Development Officers in the AP of assignment. He/She will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, etc.

Education / Certifications

Bachelor's degree in Business Administration, Communications, Social Work, International Development, or any related field.

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

The responsibilities listed above are not all-inclusive and may be changed at any time.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Paid training

Work Location: In person