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Front Office Manager

2 weeks ago

Ortigas, Philippines Discovery Suites Full time ₱800,000 - ₱1,200,000 per year

Are you a charismatic and experienced leader with a passion for hospitality? Discovery Suites is looking for a dedicated Front Office Manager to lead our team and create an exceptional arrival and departure experience for our guests. We're seeking a proactive and energetic individual who knows how to make every guest feel special—including our long staying guests.

What You'll Do:

  • Lead and manage all daily Front Office operations, including check-in, check-out, and guest services.
  • Supervise and mentor the Front Office team, ensuring they provide warm, professional, and efficient service.
  • Handle escalated guest inquiries and resolve issues promptly and effectively.
  • Oversee room inventory and reservations, ensuring accuracy and maximizing occupancy.
  • Develop and implement creative, fun events for our long-staying guests (LSGs) to enhance their experience and build community.
  • Manage and optimize the Front Office budget and resources.
  • Ensure all hotel policies and procedures are followed, maintaining high standards of quality and security.
  • Collaborate with other departments to guarantee a seamless guest journey from beginning to end.

What We're Looking For:

  • Proven experience in a Front Office supervisory or management role within a hotel setting.
  • Exceptional leadership and communication skills.
  • Strong problem-solving abilities and a calm, composed demeanor under pressure.
  • A genuine passion for creating memorable guest experiences.
  • Creativity and initiative to plan and execute guest-focused activities.
  • Flexibility to work on a shifting schedule, including nights, weekends, and holidays.

Ready to Lead with Us?

If you have a talent for hospitality and a drive to lead a top-performing team, we'd love to hear from you.

Job Type: Full-time

Benefits:

  • Company events
  • Employee discount
  • Gym membership
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person