Call Center Agent

23 hours ago

Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time
Be part of a passionate team and create opportunities

PERMANENT WFH CALL CENTER AGENT

Job Description:
  • Outbound calls for surveys, lead generation, event invitation, and/or sales.
  • Inbound calls to resolve customer queries or close lead/sales.
  • Data entry to update customer relationship management (CRM) software.
  • Respond to emails.
  • Create reports using Microsoft Office and Google Drive.
  • Meet service level agreements set forth.
  • Perform other duties as assigned.

Qualifications:
  • Excellent English communication skills.
  • Typing Speed: at least 40WPM.
  • Ability to work under pressure.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Customer orientation and ability to adapt and respond to different types of personalities.
  • Intelligent.
  • No BPO experience required; fresh graduates are welcome to apply.

MUST HAVE the following equipment:
  • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM.
  • OS: Windows 10 or higher (MacOS equivalent is allowed).
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
  • Internet connection: Wired connection; minimum of at least 30 Mbps.
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

So, why join us?
  • Permanent work-from-home.
  • Full-Time and Long-Term Employment.
  • Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
  • Salary will be based on: Skills, Attitude, Performance, Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Scholarship program duration: 5 to 8 days.

Option to choose between Probationary and Freelance Set up:
  • Probationary: Up to 15, % night differential
  • Freelance: Up to 17, % night differential

WE LOOK FORWARD TO MEETING YOU

About ConnectUs Marketing Solutions Inc.:

WHO WE ARE?
ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here.

CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

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