Network Engineer

18 hours ago

Quezon City, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱1,000,000 - ₱1,200,000 per year

Job description:

As a Technical Support Engineer II , you will be responsible for:

· Monitor and triage incoming support cases via a shared queue.

· Prioritize and resolve quick-win issues to meet response and resolution SLAs.

· Identify and escalate Severity 1 cases following established protocols.

· Maintain and update backlog cases with clear, structured documentation.

· Participate in weekend/on-call support as per the rotation schedule.

· Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.

· Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

What You Need:

Non-negotiable Requirements:

· Prior Enterprise Customer experience (supporting global clients or customers, not internal users)

· Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)

· Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system

· A minimum of 4-5 years of knowledge/prior experience in the Linux

Operating System is required.

· Global support experience working with internal and external

stakeholders is a requirement.

· Excellent communication skills.

Mandatory Skillset

  • Networking
  • Routers
  • Switches
  • Linux
  • Troubleshooting
  • Scripting / Automation (nice to have but not mandatory)
  • Providing technical support to large external enterprises/customers

Job Type: Full-time

Pay: Php90, Php100,000.00 per month

Benefits:

  • Flexible schedule

Application Question(s):

  • Technical support experience in a large external enterprises/customers
  • Hands-on experience Cisco router & switches
  • Hands-on experience in Linux Operating System

Work Location: In person

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