Branch Service Officer

1 week ago

Sipocot Bicol Region, Philippines City Savings Bank Full time ₱150,000 - ₱250,000 per year

We are seeking a skilled and customer-focused Branch Service Officer to join our Sipocot Branch. As a Branch Service Officer, you will play a vital role in delivering exceptional banking services and experiences to our valued customers. This is a full-time position based in Sipocot, Camarines Sur.

What you'll be doing

  • Providing personalized customer service and responding to inquiries in a professional and timely manner
  • Processing various banking transactions such as deposits, withdrawals, and fund transfers
  • Assisting customers with account openings, closures, and maintenance
  • Promoting and cross-selling the bank's products and services to customers
  • Maintaining accurate records and documentation of all customer interactions and transactions
  • Identifying and reporting any suspicious activities or potential security concerns
  • Collaborating with the branch team to ensure seamless service delivery and a positive branch environment

What we're looking for

  • At least 1 year of experience in a customer-facing role, preferably in the banking industry
  • Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  • Strong numeracy and attention to detail to ensure accurate processing of financial transactions
  • Basic knowledge of banking products, services, and regulatory requirements
  • Proficiency in Microsoft Office applications, particularly Excel and Word
  • A customer-centric mindset and a commitment to providing exceptional service
  • Fluency in English and the local language

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