Service Desk Technician Tier 1

2 days ago

Manila, National Capital Region, Philippines ScalableOS Full time ₱300,000 - ₱450,000 per year

This is a remote position.

SUMMARY

The Service Desk Technician I is responsible for providing remote technical support to users efficiently and accurately. The Service Desk Technician I is the front line, and responsible for solving basic technical problems.  The Service Desk's objective is to quickly identify and resolve basic customer technology issues.

JOB RESPONSIBILITIES
  •  Answer incoming Service Desk calls and emails.
  • Create tickets and collect basic client information such as:

o   Company information.

o   User.

o   Issue.

o   Who's affected.

  • Perform basic Service Desk troubleshooting and support services:

o   Password resets.

o   Add/Remove O365 licenses.

o   Fix broken mapped network drives.

o   Add/remove PC user (Local/Domain).

o   Operating systems.

o   Add printers (Local and Networked).

o   Install client-side software.

o   Troubleshoot client-side network connections.

o   Office 365 troubleshooting

o   Setup email on mobile devices.

o   Adding, updating, and maintaining client runbook service information as needed.

·       Other duties, as assigned.     

QUALIFICATIONS
  • MSP experience      
  • A high school diploma or GED equivalent is required.
  • Minimum of 3 years of experience in a Service Desk or IT support position.
  • Fundamental networking knowledge. 
  • Ability to problem-solve and troubleshoot.
  • Familiar with Windows Server.
  • Excellent verbal and written communication skills.
  • Detail-oriented and organized.
  • Ability to multitask and exhibit excellent time management skills.
  • Work as a proactive team member in an office setting.
  • Ability to work nights and weekends, as determined.
  • Fast-paced learner with a 1–2-week training period.
  • Strong note taking and technical detail capture

JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement
  • Should be amenable to a permanent night shift schedule
Benefits
  • Full Philippine Statutory Benefits
  • 13th Month Pay
  • De Minimis Allowance
  • Night Shift Differential Pay
  • Paid Time Off (PTO)
  • Health Insurance
  • Life Insurance (maximum of PHP 3M coverage)
  • Company-Provided Equipment

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