Just chat

We are looking for experienced Customer Service Representatives to join our Insurance Account team. This is a great opportunity for individuals with a background in customer service and a passion for providing quality support in a professional setting. The position offers a fixed dayshift schedule, ideal for those seeking work-life balance.

Key Responsibilities:

• Assist policyholders with inquiries related to insurance coverage, claims, billing, and policy changes.
• Handle customer concerns via inbound calls, chat, or email (depending on account setup).
• Ensure timely, accurate, and courteous service delivery.
• Maintain detailed and accurate customer records in compliance with account guidelines.
• Uphold customer confidentiality and company standards at all times.

Qualifications:

• Must have completed at least 2nd year in college, or be a college graduate (any course).
• With at least 1 year of BPO experience (voice or non-voice).
• Strong English communication and interpersonal skills.
• Good problem-solving, analytical, and customer service abilities.
• Proficient in basic computer applications and MS Office.
• Willing to work onsite

What We Offer:

• Fixed dayshift schedule
• Paid training with salary from Day 1
• Competitive salary package and monthly performance incentives
• HMO coverage for employees
• Government-mandated benefits
• Career development and promotion opportunities
• Safe and supportive work environment

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: In person