Fraud Prevention Specialist

3 days ago

San Fernando, Central Luzon, Philippines Connext Full time

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We are currently looking for a
Fraud and Risk Analyst
to support our client based in the US.

What's in it for you?

There's a lot to love about Connext. Here are some of the reasons why:

  • Competitive salary and bonuses
  • 25% Night Differential Pay
  • 20 Annual Leave Credits
  • Health, dental, and life insurance
  • Fun HR virtual and onsite events
  • Professional development and training opportunities
  • Employee assistance programs (EAP)
  • Employee volunteer and community service opportunities
  • Amenities for leisure and recreation
  • Certified Great Place to Work

Job Summary:

The Fraud and Risk Analyst is responsible for reviewing and investigating suspicious debit card activity, engaging with customers to obtain information relevant to fraud cases, and ensuring accurate and timely reporting. The role requires sound judgment, strong attention to detail, and a commitment to maintaining compliance with banking regulations while protecting clients and mitigating fraud risk.

Responsibilities:


• Review transaction activity within fraud detection systems (e.g., Fiserv, Case Tracker) to identify potentially fraudulent activity.


• Analyze debit card transactions and patterns to detect irregularities and escalate confirmed fraud cases for resolution.


• Conduct customer outreach to verify suspicious transactions and gather relevant information for investigations.


• Accurately document all findings, actions, and resolutions in accordance with compliance and audit standards.


• Collaborate with internal teams to support continuous improvement in fraud mitigation processes.


• Prepare reports summarizing findings and trends for management review.


• Maintain confidentiality and handle sensitive data with integrity and discretion.


• Ensure adherence to bank policies, state and federal laws, and industry regulations (e.g., Bank Secrecy Act, consumer protection rules).


• Demonstrate compliance with ethical standards and fiduciary practices in all customer interactions.


• Perform other fraud-related or administrative duties as required.

Qualifications and Requirements:


• Hands-on experience using banking systems or fraud detection tools (e.g., Fiserv, Case Tracker).


• Work collaboratively with cross-functional teams.


• Demonstrates knowledge of fraud identification, transaction monitoring, or financial compliance processes.


• Demonstrates strong analytical and problem-solving skills with attention to accuracy and detail.


• Clear and coherent both written and verbal communication skills in English.

Screening Criteria


• Bachelor's degree in a related field.


• Minimum of one (1) year of experience in fraud investigation, banking operations, or a related area.


• Must have a stable employment history.

Benefits:

  • Company Christmas Gift
  • Company Events
  • Health Insurance
  • Life Insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to a permanent employee

Why choose

CONNEXT Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth
.

Connext Global
Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

#Connext #ConnextGlobalSolutions #Healthcare #HealthcareSupport #ConnextTheBest

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