Assoc Service Desk L1 agent

5 days ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱150,000 - ₱250,000 per year

What success looks like in this role:


• With guidance, performs routine support duties, including:
 o Assisting with first line user support by guiding users through the necessary steps to restore functionality,
 o Troubleshooting hardware, software and connectivity issues using remote access tools
 o Escalating complex issues to 2nd and 3rd level resolver teams, and
 o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.

• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.

• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.

• Contributes to continues improvement of the Service Desk knowledge base.

• Delivers results in support of the organizations SLAs.

• Assists with special projects as assigned

You will be successful in this role if you have:

High School diploma or GED required
Generally, less than 1 years' experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4).  US job seekers can find more information about Unisys'  EEO commitment here.

  • L1 Service Desk Analyst

    5 days ago

    Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...

  • Service Desk Analyst-L1 Cantonese

    5 days ago

    Quezon City, National Capital Region, Philippines ZeroDayGroup Full time ₱500,000 - ₱1,500,000 per year

    URGENT Service Desk Analyst- L1 Cantonese SpeakerWe are urgently looking for Service Desk Analyst-L1 Cantonese-Onsite Quezon CityResponsibilities:· Respond to and resolve incoming service requests via phone, email, or chat inCantonese and English· Provide first-level technical support for hardware, software, application, andnetwork-related issues· Record...

  • IT Service Desk

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱390,000 - ₱420,000 per year

    Qualifications:1 - 3 years service desk experienceMust have a strong background in ServiceNow (SNOW) & Active Directory (AD)VPN, CITRIX, HARDWARE, SOFTWARE, MICROSOFT OUTLOOKEducation:HS grad (Old Curriculum)SHS GRAD2 yrs Assoc GradCollege Grad (As long as they can provide diploma)Job Types: Full-time, PermanentPay: Php26, Php35,000.00 per...

  • Service Desk

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱312,000 per year

    Qualifications:Minimum of 1 year service desk experienceMust have a strong background in ServiceNow (SNOW) & Active Directory (AD)VPN, CITRIX, HARDWARE, SOFTWARE, MICROSOFT OUTLOOKEducation:HS grad (Old Curriculum)SHS GRAD2 yrs Assoc GradCollege Grad (As long as they can provide diploma)Job Types: Full-time, PermanentPay: Php26, Php33,000.00 per...

  • IT Service Desk Analyst

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱480,000 per year

    Qualifications:Minimum of 1 year service desk experienceMust have a strong background in ServiceNow (SNOW) & Active Directory (AD)VPN, CITRIX, HARDWARE, SOFTWARE, MICROSOFT OUTLOOKEducation:HS grad (Old Curriculum)SHS GRAD2 yrs Assoc GradCollege Grad (As long as they can provide diploma)Job Types: Full-time, PermanentPay: Up to Php40,000.00 per...

  • IT Service Desk Agent

    5 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Service Desk Agent serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking the appropriate steps to resolve the users' concerns.Duties and Responsibilities:Receive and respond to Probe users' calls,...

  • IT Service Desk Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱456,000 per year

    Apply at the comfort of your homeSALARY | PERKS & BENEFITSUp to 38k package20% night differential payHMO day 1QualificationsAt least 1 year experience - combination of Service Desk in a BPO setupNo to HopperExperience must came from BPO international voice experienceGood to excellent comm skills (don't endorse local IT/ or without voice experience)At least...

  • Cisco L1- Service Desk

    2 weeks ago

    Makati City, National Capital Region, Philippines RCC Colab Solutions, Inc. Full time ₱400,000 - ₱600,000 per year

    Role: Cisco L1- Service Desk - IT Infrastructure field supportJob Description:Three to four (3-4) years' experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance...

  • Service Desk Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time ₱200,000 - ₱400,000 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...

  • Service Desk Engineer

    5 days ago

    Makati City, National Capital Region, Philippines OSI Digital Full time ₱900,000 - ₱1,200,000 per year

    OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...