Urgent Hiring

2 weeks ago

Makati City, National Capital Region, Philippines Cartrack Full time ₱1,500,000 - ₱3,000,000 per year

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:


• Assess and rate inbound and outbound "sales" calls according to company quality

standards.


• Collaborate with Team Lead and Trainer to communicate above standards results to

agents and supervises them on a daily basis.


• Provide concise feedback with advisable reply and valuable action plan.


• Consolidate sales agents' QA scores and draft daily, weekly and monthly report.


• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:


• Bachelor's Degree holder.


• A strong background in Sales /Telemarketing call audits, assessing and rating inbound

and outbound calls according to company quality standards.


• Owns a deep understanding on Sales Metrics, Model and Structures.


• At least a year of experience in auditing sales calls and coaching agents.


• With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.

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