Content Creator

Role description

Scope of Work/Responsibilities

Content Development

• Create engaging written, visual, and multimedia content (e.g., newsletters, FAQs, guides, infographics, videos) to support

change management and training activities.

• Develop success stories, case studies, and spotlight features showcasing client's achievements and best practices.

Knowledge Management

• Curate and update knowledge materials, training resources, and documentation for staff and citizen developers.
• Maintain content repositories (e.g., SharePoint, Citizen Dev Hub) ensuring accessibility and relevance.

Communication Support

• Collaborate with the ACM Change Manager and Facilitators to design and execute communication campaigns.
• Prepare and distribute regular updates on progress, milestones, and upcoming activities.

Stakeholder Engagement

• Gather feedback from staff and stakeholders to continuously improve content quality and relevance.
• Support engagement activities such as webinars, workshops, and community forums.

Continuous Improvement

• Monitor content performance and adoption metrics.
• Recommend and implement improvements to content strategy and delivery.

Reporting

• Assist in preparing reports on content engagement, feedback, and impact

Skills

Requirement and Qualification (Education & Work Experience)

Education and Work Experience

• Bachelor's degree in Communications, Journalism, Multimedia, Organizational Development, Information Technology, or

related field.

• Minimum 3 years of experience in content creation, communications, or knowledge management.
• Experience supporting change management or digital transformation initiatives in large organizations.

Technical Knowledge

• Proficiency in content development for digital platforms (written, visual, and multimedia).
• Understanding of change management principles and digital adoption strategies.
• Familiarity with low-code/no-code platforms (e.g., Microsoft Power Platform) is an advantage.
• Knowledge of knowledge management and documentation best practices.

Soft Skills

• Excellent written and verbal communication skills.
• Creativity and storytelling ability.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in cross-functional teams.
• Adaptability and willingness to learn new tools and approaches.

Tools / Software

• Content creation tools (e.g., Adobe Creative Suite, Canva, and others).
• Collaboration platforms (e.g., Microsoft Teams, SharePoint).
• Survey and feedback tools (e.g., Microsoft Forms, SurveyMonkey).
• Documentation and reporting tools (e.g., Word, Excel, PowerPoint).

Certification

• Certifications in content creation, digital communications, or knowledge management – preferred.
• Certifications in change management or digital transformation – an advantage.

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.