E-Commerce Supervisor

Responsibilities

• Collaborate with fulfillment team leads to monitor inventory flow and assist in the daily handling of customer orders and fulfillment activities.
• Assist in maintaining and updating fulfillment-related reports and data tracking.
• Oversee proper and compliant inventory management within the fulfillment warehouse, including transaction monitoring and regular cycle counts.
• Regularly move across the department to troubleshoot issues, identify areas for improvement, and foster positive working relationships with employees and colleagues.
• Manage inventory accuracy by supervising physical counts and reconciling records with data systems.
• Oversee warehouse staffing needs through recruitment, selection, onboarding, and training of employees.
• Guide and support warehouse staff performance by providing coaching, feedback, discipline, and performance evaluations.
• Conduct training sessions for the fulfillment team to ensure efficiency and consistency in operations.
• Coordinate with the Fulfillment Manager to address and escalate departmental needs that impact daily fulfillment operations.
• Perform additional duties as assigned by the Warehouse Manager, New Initiatives Operations Specialist, or Head of the New Initiatives Unit.

Job Type: Full-time

Benefits:

• Flextime
• Paid training
• Pay raise

Work Location: In person