Workflow Management Senior Manager

22 hours ago

Taguig, National Capital Region, Philippines Monroe Consulting Group Full time

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a
Workflow Management Senior Manager.
The role is based in
BGC, Taguig City
with a
hybrid setup (3 days onsite per week)
.

Job Summary:

The
Workflow Management Senior Manager
will lead a team of digital marketing professionals responsible for delivering a full suite of advertising solutions across YouTube, , and other online platforms. This role requires strong leadership, operational excellence, and the ability to drive strategic initiatives in a fast-paced, global environment.

Key Responsibilities:

  • Lead a global team of digital marketing associates, team leads, and managers responsible for campaign implementation services.
  • Provide site and program-level leadership, represent the workflow in various forums, and demonstrate strategic thought leadership.
  • Build and maintain strong relationships with key client stakeholders, supporting them through strategic initiatives and providing actionable insights.
  • Coach and mentor managers and team leaders; conduct regular engagement sessions to guide and motivate teams toward performance excellence.
  • Drive cross-functional and cross-site projects that enhance productivity, quality, customer experience (CX), and operational efficiency.
  • Manage multiple complex workstreams in a fast-paced environment while maintaining high standards of communication and leadership.
  • Conduct root cause analyses (RCAs) and develop remediation strategies for escalations or customer dissatisfaction.
  • Act as a point of contact (POC) during critical situations, ensuring swift resolution.
  • Ensure exceptional customer experience throughout the client journey and identify opportunities to improve service delivery.
  • Oversee smooth adoption of new products, processes, and updates while proactively managing service-level agreements (SLAs).
  • Uphold high performance standards aligned with company values and operational policies.

Key Qualifications:

  • Deep understanding of the Google Ads ecosystem, including campaign trafficking, optimization, and troubleshooting across Search, Display, and Video campaigns.
  • Strong knowledge of online advertising campaign types and pricing models (PPC, CPM, CPV, CPA).
  • 12–15 years of experience in IT/BPO/ITES, with at least 7 years in the digital advertising industry.
  • Proven track record managing large, diverse teams; experience managing managers is preferred.
  • Strong client relationship management and team leadership skills.
  • Excellent command of English—both written and verbal—with outstanding interpersonal communication.
  • Analytical problem-solver with the ability to provide actionable recommendations.
  • Strong organizational, multitasking, and time management skills.
  • Demonstrated ability to lead multiple complex projects simultaneously.

Benefits:

  • Competitive compensation package and comprehensive healthcare coverage (medical, dental, and vision).
  • Family-friendly benefits, including gender-neutral parental leave, 18-week birth-parent maternity leave, and extensive life, accident, and disability insurance.
  • Onsite employees enjoy complimentary meals, snacks, and engaging onsite experiences.

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