Jr. Systems Administrator

GENERAL RESPONSIBILITIES:

The Junior Systems Administrator is responsible for assisting in effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and/or any related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational functions, enabling employees and departments. 

DUTIES AND RESPONSIBILITIES:

• Assist the functional testing for critical services as part of monitoring.
• Assist in monthly backup and clean-up of logs to ensure data integrity and storage efficiency.
• Prepare and generate reports and statistics for live services upon request.
• Ensure the flawless functioning of daily reports and stats through various communication channels (email, web tool, SMS, etc.).
• Perform daily system monitoring, verifying hardware and server resources, reviewing logs, and ensuring completion of scheduled jobs.
• Upgrade and configure system software supporting GIS infrastructure applications or Asset Management applications based on project or operational needs.
• Provide third-level support for queries and issues raised by incident management and request fulfillment processes.
• Install and configure computer hardware, operating systems, and applications. Troubleshoot system, PABX, and network problems.
• Troubleshoot system, PABX, and network problems and diagnosing and solving hardware or software faults via remote access or the on-prem dispatch.
• Ensure service incident tickets are acknowledged, escalated, and resolved within Service Level Agreement (SLA). Perform follow-ups until resolution.
• Assist in the roll-out of new applications and evaluate new technology to enhance system efficiency.
• Perform periodic backup, performance tuning, and resource optimization as part of routine maintenance.
• Prepares reports and assures that information is readily available.
• Act as a backup System or Network Administrator for Infrastructure when necessary.
• Be accountable for Linux, Windows, and Application systems supporting Asset Management. Responsibilities include SA engineering, operations, support, maintenance, and research and development.
• Maintain comprehensive documentation and ensure information is readily available for reference.
• Other job-related activities that may be assigned from time to time.

JOB SPECIFICATIONS:

• Education –  At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering or any related course.

• Related Work Experience – At least 1-3 years of working experience in system administration in Linux and Windows Environment or in a similar role.

• Database Creation and Management such as a Hardware Inventory Library.

• Advanced knowledge of system vulnerabilities and security issues.
• Cisco, Microsoft, VMware, and other certification is a strong plus.

• Knowledge –  Knowledgeable in the following:

• Basic to Complex system configuration.

• Basic Networking Configuration.
• Systems Administration/System Engineer certification in Unix and Microsoft.
• Implementation of Automated Proactive and Reactive Monitoring Tools.
• Operating Systems – Windows, Linux - Cloud and Non-Cloud Virtualization – eg. VMWare, AWS, Azure, Rackspace, etc.
• IT Access and Network Security.
• Server Management.
• System and network infrastructure, design, installation, and deployment.
• OS: CentOS, RedHat, Ubuntu, Windows Server.
• Knowledgeable in Unix/Linux shell scripting and basic PHP programming
• Linux Services: Apache/NginX/Database/PHP
• Windows Services: AD, DHCP, DNS.
• Knowledgeable in Telco Value Added Services and SMS Protocol is a plus.
• Familiarity with AWS (Amazon web services).

• Skills:

• Must have sound problem resolution, judgment, and decision-making.

• Must have above-average communication skills.
• Must have excellent customer service.
• Must have strong interpersonal and organizational skills.
• Ability to work independently and with a cross-functional team.
• Must be adept to work in a fast-paced environment with tight SLAs.