Team Leader/Supervisor

2 days ago

Cebu City, Central Visayas, Philippines PMConsulting Full time ₱45,000 per year

Duties & Responsibilities :

  • Assists in the formulation of targets for individuals and teams.
  • Anticipates escalation and take over calls when needed.
  • Provides coaching & feedback to enhance agent performance.
  • Manages call volume and inventory allocation.
  • Participates in client calibration and meetings.
  • Enforce adherence to policies on attendance, established procedures and company policies.
  • Carries out performance monitoring, measurement and evaluation of all operators / agents to improve efficiency.
  • Prepares monthly performance reports.

Qualifications:

  • Must have at least 2 years supervisory experience in any account
  • Exceptional verbal and written communication skills.
  • Excellent problem-solving skills, leadership, and customer service skills.

Job Types: Full-time, Permanent

Pay: Up to Php45,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Experience:

  • Team Lead/Supervisor in BPO: 2 years (Required)

Work Location: In person

  • Team Leader/Supervisor

    1 week ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱480,000 - ₱540,000 per year

    Job OverviewWe are seeking a results-driven and people-focused Team Leader to manage a team supporting a Legal Intake / Law Firm account in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in legal intake or law firm support is...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱80,000 - ₱120,000 per year

    Job OverviewWe are seeking a results-driven and people-focused Team Leader to manage a team supporting a Legal Intake / Law Firm account in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in legal intake or law firm support is...

  • Team Leader

    7 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

  • Team Leader

    7 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱1,680,000 - ₱2,160,000 per year

    Position Overview:The Team Leader will be responsible for managing and overseeing the activities of a team of TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:Manage the entire team while also handling scheduling appointments.Provides daily direction and...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱1,200,000 - ₱2,400,000 per year

    We're seeking a dynamic Operations Supervisor to lead a team of mortgage processing professionals. This role is ideal for someone with strong leadership skills, a passion for coaching, and a commitment to delivering high-quality service in a fast-paced BPO environment.Location: 1 NITO TOWER, Lahug Cebu | Work On-siteMain ResponsibilitiesSupervise a team of...

  • Team Leader

    1 week ago

    Cebu City, Central Visayas, Philippines E-Solutions Full time ₱540,000 per year

    Location:1Nito Tower, CebuWork Set Up:Onsite | Full-time & ShiftingSalary:Up to Php 45,000Job Summary:We are looking for aTeam Leaderwith strong billing experience and at least2-4 years of leadershipbackground. This role requires effective communication with clients, providing daily performance reports, and coaching the team on successful sales pitch...

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱420,000 - ₱540,000 per year

    Team Leader Onsite | Cebu CityQualifications:Open to college level candidates2 to 4 years of proven experience as a Team LeaderBackground in billing processes is requiredStrong client communication skillsSkilled in coaching effective sales pitch techniques and leading by example through experienceCompensation & Benefits:Salary range: ₱35,000 –...

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time

    Qualifications:At least 2 years college completed or college graduateMust have at least 2 years experience as Team leaderAt least 2 years experience handling financial accountJob Type: Full-timePay: Up to Php53,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱80,000 - ₱120,000 per year

    Team Leader – Retail Account (Voice) Tech Tower, Cebu Business Park Work Setup: 100% Onsite Virtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱414,000 - ₱420,000 per year

    Team Leader – Retail Account (Voice)Tech Tower, Cebu Business ParkWork Setup: 100% OnsiteVirtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...