
Team Lead
3 days ago
Duties & Responsibilities :
- Assists in the formulation of targets for individuals and teams.
- Anticipates escalation and take over calls when needed.
- Provides coaching & feedback to enhance agent performance.
- Manages call volume and inventory allocation.
- Participates in client calibration and meetings.
- Enforce adherence to policies on attendance, established procedures and company policies.
- Carries out performance monitoring, measurement and evaluation of all operators / agents to improve efficiency.
- Prepares monthly performance reports.
Qualifications:
- Must have at least 3 years supervisory experience in any account
- Exceptional verbal and written communication skills.
- Excellent problem-solving skills, leadership, and customer service skills.
Job Types: Full-time, Permanent
Pay: Up to Php40,000.00 per month
Benefits:
- Health insurance
- Paid training
Experience:
- Team Lead/Supervisor in BPO: 2 years (Required)
Work Location: In person
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