Client Relationship Officer

7 days ago

Manila, National Capital Region, Philippines EastWest Bank Full time

About the Job

Location: Pasig/Laguna/Batangas/Bacolod/Iloilo/Cebu/Davao/CDO

Corporate Title: JO to AM

Work Arrangement: Onsite

Our Wealth Management - Priority Banking is looking for experienced professionals to join us in our Branches Nationwide in the role of Client Relationship Officer.

In this role, you will play a vital role in supporting EastWest's Priority Banking business by managing front-line interactions with Priority Clients. You will assist with routine transactions and serve as the key coordinator between Relationship Managers, Retail Banking Store Sales Officers, and Sales Support teams. Your role is essential in delivering a seamless and elevated banking experience for our high-net-worth clients.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously investing in its people, processes, products, and services to elevate the overall EastWest experience.

At EastWest, you are empowered to drive your career and given the runway to grow. We value both teamwork and individual initiative. When you join EastWest, you become part of a highly engaged team and a workplace that promotes continuous learning and goal attainment.

Whether you're just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.

What the role will entail

  • Support the Relationship Managers in delivering efficient and quality service by assisting in handling customers from different business parties and finding the right solutions for customers
  • Serve as the main contact point of customer support functions to ensure smooth account operations
  • Build relationships with customers and respond to account or operational-related concerns
  • Liaise with internal departments and provide instructions to concerned parties on account maintenance requirements

What we're looking for

  • Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce or equivalent
  • Preferably 1-4 years of experience in Banking/Financial Services or equivalent
  • Customer-focused and have strong interpersonal and problem-solving skills
  • Proficient in using Microsoft Word, Excel, and Outlook
  • Willing to report onsite

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths to guide you in your professional growth

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